Job Description

Position Number:

50001303 / P1590

Department:

Infrastructure & Cloud Administration

Grade:

GR16

Campus:

Sir George Williams (Downtown)

Salary:

$122,497.00 -$142,084.00 per annum

Union/Association/HR Policy:

ACUMAE

Posting deadline:

July 10, 2025



Recognized as Canada's top university under the age of 50, and one of Montreal's top Employers, Concordia University is the place to be if you are looking to grow, contribute and innovate in a dynamic and multicultural environment.


Be part of a community that addresses society's big challenges, supports your personal and professional growth, and makes a real impact in building a more sustainable world.


As a member of our community, you will have access to comprehensive benefits, a defined pension plan and numerous on site well-being facilities such as a state of the art gym and health clinic as well as a variety of educational and cultural opportunities.

SCOPE

Reporting to the Director, Client and Infrastructure Services, the incumbent provides leadership and direction to a team of administrators and analysts in a complex and continually changing environment. They will proactively develop and fosters strong relationships with internal and external clients and ensures a reliable service that consistently responds to their needs. Oversee infrastructure level 3 support and liaise with Customer Experience team. The incumbent also ensure that development or project commitments are met.

PRIMARY RESPONSIBILITIES

o Manage professional staff- anticipate, prepare and respond to change in a proactive manner;. manage team attrition and expansion as needed.


o Ensure that all work is properly scheduled, completed, tested, and documented as specified and using industry standard practices and procedures.


o Assist with the planning and deployment of infrastructure security measures.


o Establish and monitor service level targets.


o Prepare RFPs, bid proposals, contracts, scope of work, project plans, progress reports, and other documentation for infrastructure projects and associated efforts; negotiate with vendors, outsourcers, and contractors to secure infrastructure-specific products and services.


o Develop, implement, document and maintain industry standard practices and procedures in support of mandate.


o Practice IT asset management, including maintenance of component inventory and related documentation; manage software license agreements, maintenance contracts and other service agreements.


o Ensure that all systems and software related to supported infrastructure services meet all applicable security, availability, reliability, and performance standards; respond quickly and professionally to system failures.


o Assist and inform the university community with respect to the use and support of infrastructure services.


o Manage and control system changes for a large team of analysts and consultants within the IITS environment;ensure that proper processes are followed when developing or changing applications.


o Oversee installation and regular maintenance of purchased infrastructure hardware and software.


o Establish and maintain regular written and in-person communications with the organization's executives, decision-makers, stakeholders, unit heads, and end users regarding pertinent infrastructure activities.


o Manage annual endpoint, classroom, meeting room data center evergreen programs to ensure technological health and security.


o Maintain a high level of knowledge in all aspects of infrastructure authentication, communications and collaboration systems and services.


o Anticipate, plan and respond to technological change in a proactive manner.


o Conduct research and make recommendations on products, services, protocols, and standards in support of all infrastructure procurement and development efforts.


o Assist in the design and implementation of short- and long-term strategic plans to ensure infrastructure capacity meets existing and future requirements.


o Participate in the development of IT strategies in collaboration with the executive team.

QUALIFICATIONS

o Bachelor's degree in the field of computer science or management information systems or a related field with over seven years of systems administration experience, including at least two in a management capacity.


o PMP or ITIL certification considered an asset.


o Demonstrated large-scale project-management skills.


o Broad understanding of information systems.


o Demonstrated planning, organizational and decision-making skills, coupled with the ability to establish and respond to priorities.


o Proven ability as an IT change champion.


o Minimum two years hands-on experience supporting MS Exchange, Active Directory and NTFS file share systems, AWS or Microsoft cloud services.


o In-depth knowledge of Linux/Windows OS is considered an asset.


o Hands-on experience supporting NFS or other Unix/Linux based file sharing/file transfer solutions are considered assets.


o Cloud Experience and Cyber security awareness are considered assets.


o Generalist who understands the strategic implication of various infrastructure authentication, communications and collaboration services.


o Experience with source control, change control and change management software as well as ITIL methodologies.


o Excellent interpersonal, leadership and communication skills.


o Dedication to providing exceptional customer service.


o Self-starter with strong analytical and problem-solving skills, and the ability to motivate people in contextually conflicting circumstances.


o Proven team leader and team builder, with ability to foster a positive team environment.


Good knowledge of spoken and written English language skills (Level 4); basic knowledge of French (Level 3) Written French considered an asset.


o Experience using project management tools, Intermediate Level Excel (able to format spreadsheets and perform mathematical, financial, and statistical calculations); Basic knowledge of MS Word (able to input and format documents).



Due to the volume of applications, only selected candidates will be contacted by our Talent Team.





Concordia University is an English-language institution of higher learning at which the primary language of instruction and research is English. Since this position supports academic and administrative functions of the university, proficiency in English and French, as indicated, is required.

IMPORTANT: The language and computer skills of short-listed candidates will be tested.

Territorial Acknowledgement

Concordia University is located on unceded Indigenous lands. The Kanien'keha:ka Nation is recognized as the custodians of the lands and waters on which we gather today. Tiohtia:ke/Montreal is historically known as a gathering place for many First Nations. Today, it is home to a diverse population of Indigenous and other peoples. We respect the continued connections with the past, present and future in our ongoing relationships with Indigenous and other peoples within the Montreal community.

Employment Equity

Concordia University is strongly committed to employment equity within its community, and to recruiting a diverse faculty and staff. The University encourages applications from all qualified candidates, including women, members of visible minorities, Indigenous persons, members of sexual minorities, persons with disabilities, and others who may contribute to diversification; candidates are invited to self-identify in their applications. As part of your application, you will be asked to complete a diversity survey. This information is voluntary and any information collected for this purpose is confidential and cannot be accessed by search committees or human resources employees. Results will be aggregated and used to help Concordia achieve its goal to see all members of our community not only reflected, but welcomed, included and supported in their efforts to contribute to all areas of university life.

Accessibility

Concordia desires to increase diversity among its community members and we strive to make our recruitment processes as accessible as possible and provide accommodations as required for applicants. If you are contacted for an interview and anticipate needing accommodations during the process, please contact, in confidence, hr-employment@concordia.ca

Immigration Status

All qualified candidates are encouraged to apply; however, Canadian and Permanent Residents will be given priority. To comply with the Government of Canada's reporting requirements, the University is obliged to gather information about applicants' status as either Permanent Residents of Canada or Canadian citizens.