Job Description

Summary of Position

The Customs Manager is responsible for managing the day-to-day operations of the customs department, ensuring full compliance with import/export regulations, and leading a team of five professionals. This role plays a critical part in maintaining efficient cross-border logistics, minimizing delays, and optimizing customs procedures.

Job Type: Full-time/ hybrid

Job Duties

Manage day-to-day customs clearance operations Ensure all documentation is accurately prepared for seamless client onboarding. Supervise documentation and customs team Coordinate with freight, warehousing, and client service teams. Ensure timely submission of all declarations/shipments Manage escalations, exceptions and CBSA queries. Maintain proper records for audits and ensure all documentation complies with customs regulations. Monitor KPIs (release times, compliance rates, client satisfaction). Provide guidance/support to junior staff and ensure they are up to date on customs procedures. Maintain and oversee operations platforms, ensuring regular monitoring, data accuracy, and optimal functionality to support project tracking and team collaboration. Serve as a liaison and provide coverage when needed. Resolve operational issues and escalate complex cases to the Director. Any other responsibility as reasonably assigned

Requirements

At least 7-10 years of progressive experience in Customs Brokerage, out to which 5 years in the supervisory capacity. Certified Customs Specialist (CCS) OR CTCS CBSA Professional Designation is an asset Strong knowledge of CBSA Regulations and the Canadian Customs Strong and current knowledge of ITMR4, MS Office products, and ability to quickly adapt to new software Proven hands-on experience managing 3-5 operations staff. Commercial awareness and a thorough understanding of the competitive landscape.
Job Types: Full-time, Permanent

Pay: $80,000.00-$100,000.00 per year

Benefits:

Casual dress Company events Dental care Disability insurance Extended health care On-site parking Paid time off RRSP match Vision care
Application question(s):

Do you have strong understanding of CBSA regulations and Canadian Customs? How many years of supervisory experience in Customs do you have? Do you have experience using ITMR4?
Experience:

Customs Brokerage: 5 years (required)
Licence/Certification:

CCS or CTCS (required)
Work Location: Hybrid remote in Mississauga, ON L4V 1S8