Job Description

DSV - Global Transport and LogisticsDSV encourages inclusivity and are committed to diversity in the workplace while welcoming applications from all qualified individuals including women, members of visible minorities, aboriginal persons, and persons with disabilities. Our goal is to provide an inclusive environment for all to succeed. We work with candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to Human Resources should you require accommodation during the recruitment process.Location: CAN - Milton, Yukon Court
Job Posting Title: Manager, Customs
Time Type: Full TimeThe Manager is responsible to oversee and lead day-to-day brokerage operations and the supervision of staff. They will be responsible to manage and lead the Brokerage Department in all operational disciplines involving the entry and clearance of imported goods, making sure there is operational excellence, high productivity, and customer satisfaction. The manager will also implement business objectives, programs, and budgets to maximize departmental profit as well as P&L responsibility for the Customs Department. They will be responsible to actively maintain and grow existing and new business. The manager will stay informed and implement all new Canada Customs procedural and policy changes.KEY DUTIES AND RESPONSIBILITIES

• Responsible for hands-on leadership duties of the Customs Department
• Manage the workload to ensure timely customs clearances
• Fiscal responsible for department budget being met
• Responsible for the efficient and timely execution of all facets of the customs brokerage operation and services provided by the department
• Coordinate activities with staff to ensure that goods and shipments are classified, rated, and billed properly and cleared in a timely and efficient manner and provide outstanding client service
• Work with customers to improve processes through automation
• Ensure proper training and education of the department staff and provide adequate cross-training
• Evaluate staff performance on a regular basis and annually through the performance appraisal process
• Hold regular meetings with the department staff
• Work with sales with regards to customer retention and development, and account management to maintain and develop relationships with current customers, and to develop and bring new customers into the department
• Assist with the processing of RFQ's
• Evaluate Branch performance on a regular basis using measurement standards and tools provided by Area Compliance and take corrective action, as needed
• Organize in-house training sessions, as and when needed
• Maintain continuous improvement processes to increase efficiencies and improve performance to customers
• Ensure personnel are trained, technically competent and well informed of changes in customer service requirements and regulations
• Perform other duties as assigned

Quality, Health & Safety:

• Supports organizational commitment to ISO 9001, ISO 45001 certification
• Perform assigned tasks to support DSV meets its objectives and targets regarding quality, health, safety, and environment and follow all requirements as set out in the DSV Quality Health Safety Environment policy.
• Staff are required to ensure that their day-to-day activities embrace sustainability, Health and safety therefore reducing the impact upon the environment, supporting the communities we work in and reducing incidents in the workplace.

QUALIFICATIONSEducation and Experience

• Post-Secondary degree in related field or equivalent experience required
• At least five (5) years' experience in customs brokerage
• At least two (2) years' experience in management
• Customs Certification, an asset
• Holds or currently working towards a Customs Brokerage License, preferred

Skills and Competencies

• Excellent understanding of International Trade, Compliance and Customs regulation
• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Strong leadership skills
• Strong analytical and problem-solving skills
• Excellent organizational skills and attention to detail
• Strong client focused and able to examine and improve operational processes

Language and Computer Skills

• English is the principal language for this position, additional languages may be required in other locations.
• Ability to communicate effectively in a diverse multicultural environment.
• Microsoft Office suite
• IMANET experience, an asset

Physical Demands

• Prolonged periods sitting and standing at a desk and working on a computer
• Occasional travel may be required
• Regular working hours apply for this position, at times, working beyond these hours may be required by business needs.

At DSV, we keep supply chains flowing in a world of change. We provide and manage supply chain solutions for thousands of companies every day - from the small family-run business to the large global corporation. Our reach is global, yet our presence is local and close to our customers. Approximately 75,000 employees in over 80 countries work passionately to deliver great customer experiences and high-quality services. We aspire to lead the way towards a more sustainable future for our industry and are committed to trading on nature's terms.DSV is a dynamic organization that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals.Visit and follow us on , and .FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or banking information. Our recruiters have an @dsv.com or @ca.dsv.com email address. If you question the legitimacy of any DSV job posting, please reach out to HR@ca.dsv.com.open/closeManager, CustomsMilton

DSV