Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Affirm proudly includes Returnly.
As a Manager, Customer Operations Support, you will be responsible for the leadership of the Customer Operations teams to support transactional lending and banking processes on behalf of our customers. The types of functions the team manages include Escalated Customer Cases, Product Bugs & Issues, Disputes & Chargebacks, Credit Furnishing, and Compliance Adherence and Management. The team partners with Affirm's Risk Operations team and with the Customer Care team which handles general customer inquiries.
You will manage a group of passionate and motivated service professionals to achieve targets and create great customer experiences. You will coach, develop and lead the operational support team to resolve complex inquiries and process exception cases in an accurate and timely manner. The Manager is instrumental in ensuring the team achieves overall business objectives including productivity, accuracy and customer satisfaction targets
This role requires an experienced people manager with strong process improvement orientation and experience analyzing business data and performance metrics. What You'll Get a leadership opportunity with a passionate team in a faced-paced, purpose driven environment looking to improve the financial lives of our customers.
What You'll Do
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