Job Description

Requisition ID: 159879

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
Job Purpose: The Manager, Credit Support is responsible for providing day to day support to the Credit Solutions and Private Banking teams. The incumbent is also responsible to assist with the effective implementation of assigned projects for new/enhanced business initiatives designed to improve the client experience by creating service level efficiencies while safeguarding quality and mitigating potential credit risk.
Key Accountabilities:

• Provide ongoing day to day Management of Credit Solutions Officers and Private Banking Head Office workflow:
  • Distributing work to team members to ensure proper prioritization
  • Handling escalations from Private Banking field through to completion
  • Reviewing team tasks for accuracy and completeness within established guidelines
  • Development of team members through coaching and feedback
  • Escalating priority issues to appropriate Management as required
  • Managing requests to meet established Private Banking SLAs
  • Participating in the development and scheduling of training strategies/programs/tools (as required)
  • Acting as ongoing resource and provide support as necessary
• Act as a key player in the development, and implementation of operational strategies related to Credit Solutions by:
  • Identifying opportunities for enhancements related to Credit Solutions process
  • Ensuring problems and risks are identified prior to implementation
  • Ensuring identified solutions are cost effective and consistent with department/bank strategies
  • Ensuring initiatives impacting Private Banking maintain a client centric focus, ultimately improving the client experience
  • Engaging partner to Review all policy and legal procedural aspects of the project with appropriate parties to ensure compliance
  • Ensuring each initiative is implemented efficiently and with minimal risk
  • Assisting/Developing implementation schedule(s) and communication plans for acceptance by key parties
  • Identifying all deliverables, activities and dependencies; developing milestones and setting priorities
  • Co-ordinating activities, conducting meetings, facilitating working sessions
  • Motivating and focusing efforts of business line/functional team members without direct authority, ensuring project is moving ahead and on schedule
  • Monitoring progress against schedule timeframes and communicating status to management
  • Escalating issues as appropriate with recommended solutions

• 
  Contribute to the effective functioning of the Private Banking Head Office team by:
  • Participating actively in team learning development activities and team performance achievements.
  • Building effective working relationships across the team and with various business line and corporate function contacts
  • Maintaining a high level of client service
  • Facilitating a culture of open and honest communication
  • Actively participating and contributing to touch bases and team meetings
  • Encouraging the generation of new ideas and approaches
  • Actively share knowledge and experience to enhance the development of all team members
  • Developing and executing a meaningful employee development plan

Functional Competencies:

• 
  
  • Must have good knowledge of the broad Wealth management offering, including the services of Private Banking, and familiarity with the Bank's International Private Banking offering
  • Good understanding of the Credit Solutions and Private Banking strategy and vision
  • Strong knowledge of Private Banking operations and sales environments
  • Strong knowledge of Credit Underwriting process/operations
  • Thorough knowledge of systems that support Credit Solutions and Private Banking
  • Knowledge of Process Mapping and Business Architecture, including use of related software/tools
  • Thorough business analysis, analytical and creative problem-solving skills
  • Proven judgment as issues can be complex and without precedent
  • Strong written and verbal skills required to prepare communications and interact effectively with other Bank departments and external parties
  • Excellent time management skills

Experience / Education:

• 
  
  • University or Community College degree preferred
  • Previous Credit Solutions or Commercial Banking experience

Location(s): Canada : Ontario : Toronto || Canada : Alberta : Calgary || Canada : Alberta : Edmonton || Canada : British Columbia : Vancouver || Canada : Ontario : Ottawa

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.