Job Description

Business Line: Mid-Market, Commercial

Hours Per Week:

35 (Full-Time)

Location:

Edmonton, Alberta - Hybrid Setting (https://www.nfp.ca/about-nfp/find-an-office)

Job Duration:

Full-Time, Permanent

The Role at NFP

Our growing Mid-Market Commercial Team is seeking to hire a Team Manager who will work towards creating a trusting People First environment on an award-winning team by building trust & strong relationships for our Edmonton, Alberta office.



You will lead the charge of managing organizational service plans by driving optimal performance through employees and supporting units. You will also be tasked with overseeing the activities and performance of your service team by tracking team goals, setting individual goals & targets, facilitating regular one-on-one meetings and hosting bi-monthly commercial service team meetings.

What You'll Do

People Management*: Recruit, retain, and engage a high-quality team. Enhance the employee experience and promote high levels of morale through positive leadership, clear and regular communications, and timely employee recognition/feedback.
Operations & Special Projects:Continuously maximize internal and external client satisfaction by ensuring company goals are strived for following NFP best practices and expectations. Manage and be a key contributor to special projects as assigned Client Service & Market Relationship Management:Stay connected to day-to-day operations through active client management and be a lead the team through complex renewals/new business opportunities from end-to-end (submission, marketing, proposal, binding, invoicing, etc.). Effectively maximize relationships with carriers and service providers. Team Leadership & Professional Development:Provide mentorship, training, education, guidance, monitoring of Team Members. Invest time in value-added training and development and apply the learning gained.

What you Bring

Level 2 Alberta License in good standing is required

Typically, 7+ years' experience in commercial insurance preferably in a brokerage environment 4+ years' experience in a leadership role, directly managing employees Experience coordinating and supporting training programs and ability to work in a multi-site environment Managerial courage and delegation skills; effectively prioritize, manage, and lead within the scope of authority and escalate decisions appropriately Ethical, innovative, tolerant, and resilient with collaborative problem-solving ability Professional communication and interpersonal skills demonstrating business intelligence Positive and passionate attitude towards customer satisfaction and business achievements Sound organizational time management and achievement orientation Solid working knowledge of computer operating systems including industry software such as EPIC or a similar BMS Professional insurance designation an asset (such as CAIB, CIP, CRM, etc.)

Who We Are

NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance who has also earned the 5-Star Diversity, Equity and Inclusion (DEI) award from Insurance Business magazine and the WORK180 employer endorsement. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach.



Our personal commitment to our team and our clients have created long-lasting and successful relationships across our growing 300+ Canadian, U.K, and U.S. office locations. To learn more, please visit https://nfp.ca

What's In It For You

NFP's PeopleFirst culture offers a multitude of benefits to employees and is a great place to call home.


A hybrid environment approach that keeps the best interests of our staff and our clients in mind Annual bonus plan for all employees Matching RRSP plan of 5% of salary Referral Commission Plan Generous benefits plan including Health Care Spending Account starting on the first day of employment Full support for continuing education & internal opportunities to grow as an insurance professional to advance career Reimbursement of license fees and professional membership dues A global team of industry leaders focused on employee retention, client growth, industry innovation and collaboration

Our employees are the foundation of our success.

NFP is a big company -- a growing, inclusive team of individuals supporting each other's passions and engaging with the community.


Building a diverse, collaborative and innovative team requires leadership, deliberate action, and ongoing measurement. We actively support the well-being of our employees with benefits and programs driven by recognition, community, financial wellness tools, development and inclusion, fostering personal and professional growth that keeps us moving forward.


Beyond our office walls, we're dedicated to serving the community around us. Every day we make proactive choices to take care of the communities in which we live and work. We contribute to different organizations, including Women in Insurance Cancer Crusade (WICC), Food Banks Canada, Indspire Canada and many more. From charity drives and community service outings to other company-sponsored events, our employees donate their time and raise funds on behalf of great causes across the country.


Our business is built on the personal level. Whether it's in our offices, on a call, out in the field or anywhere you can find us in the world, we're starting the conversations that create a more secure future for everyone.

Accommodations are available on request for candidates taking part in all aspects of the selection process.