Job Description

The salary range for this position is CAD $54.19/Hr. - CAD $77.89/Hr.Job SummaryCome work as a Manager, Clinical Risk Management with Vancouver Coastal Health (VCH)!Reporting directly to the Director, Risk Management, with a functional reporting relationship to the Vancouver Coastal Health (VCH) Regional Director, Risk Management, the Risk Manager is responsible for providing leadership in the management of clinical operational risk, both on a proactive basis with supporting organizational leadership, as well as with managing critical incident, high risk events and reviews for the organization. The Risk Manager is responsible for leading, and implementing departmental and organizational policies, procedures and practices which improve patient care and employee safety. Works directly with external legal counsel on claims, as well as with insurers on potential claims on behalf of the health authority.As a Manager, Clinical Risk Management with Vancouver Coastal Health you will:Provide leadership and support to senior leadership, physicians and staff in ensuring that risk management strategies and processes are used to identify, analyze and mitigate risks.Advocate for and provide critical input into the planning, coordination and alignment of risk assessment processes. Support regional initiatives including the development of policies and decision support tools.Advise the VCH Patient Care Quality Office on the review and response to escalated complaints that place VCH at increased risk exposure.Support the Critical Incident Review process, and lead/guide clinical and operational leadership through chart reviews, staff interviews, identifying findings and recommendations, and ensure a systems approach and analysis is applied. Advise and support the Director with any issues that need to be raised with the Ministry of Health Risk partners (Adverse Event and Service Issue Reporting process).Provide consultative guidance and support as a subject matter expert to organizational committees, planning, operational and implementation groups.Provide consultation to program leaders and staff regarding complex clinical situations involving litigation, organizational, and reputational risk.Represent VCH in dealing with external legal counsel and insurers (Healthcare Protection Program through the Ministry of Finance/Treasury) in investigating and managing complex and high-risk claims involving patients/clients or the organization. Support and advise front line staff during the preparation for court, examination of discovery, or who are being subpoenaed as an expert witness. Partner with VCH Communications/Public Affairs regarding media stories, etc.Represent VCH in dealing with external partners and agencies when navigating complex client situations across the system, including law enforcement agencies, Crown, BC Coroner\xe2\x80\x99s Service (where there are incidents involving death), municipal partners, and regional and provincial health authority partners.Assist in the development of clinical risk registers, including level of risk severity, risk analysis to support strategic planning for the department and organizational planning.Develop effective systems, methods and supports to enable optimal management of administrative and operational risk, including the application of quality improvement strategies and processes, ensuring consistent application across the health authority.Investigate claims, prepare risk assessments and status reports. Consult with internal and external Legal Counsel and insurers, participate in the preparation of court documents. Monitor external legal expenses and reports of variances, provide remedial action and recommendations.Consult, and provide support and assistance to senior leadership and the Director, Risk Management in the investigation and handling of critical incidents and coroner issues.Support and facilitate training and education of risk management issues including, risk assessments, disclosure of unexpected patient events etc.Supervise support and/or administrative staff as applicable, ensuring a respectful and motivating environment in which individual competencies can thrive.Carry out responsibilities in accordance with health and safety requirements. Immediately report unsafe situations by notifying supervisor or other appropriate personnel.Perform other related duties as assigned.This work is framed within VCH\xe2\x80\x99s commitments to our pillars of Indigenous Cultural Safety, Anti-Racism, Equity, Diversity and Inclusion, and Planetary Health.QualificationsEducation & Experience

• Master\xe2\x80\x99s Degree in a Clinical Health Care field, Health Care Administration, Juris Doctor Degree or related discipline.
• Five (5) to seven (7) years\xe2\x80\x99 recent, related experience in progressive leadership roles with responsibility for leading organizational risk and critical incident management, or an equivalent combination of education, training and experience.
• Registration with the applicable College/Society/professional association as required for the profession, preferred.

Knowledge & Abilities

• Demonstrated ability to effectively and proactively coordinate strategies, systems, and processes to minimize risk to the organization through management of claims, providing risk advice and collaborating with others to proactively manage risk, and improve the quality and safety for VCH.
• Demonstrated technical and analytical expertise to assess and support risk and situation management activities, and to establish and implement risk management and quality improvement strategies to support the organization.
• Oversees, assists with, and/or conducts timely risk assessments in response to requests and consults with the appropriate leader concerning risk issues to support effective and timely remediation.
• Demonstrated ability to apply superior judgment and political expertise to communicate sensitive information, and effectively persuade and negotiate with a variety of internal and external stakeholders.
• Develops and maintains strong relationships with key internal and external partners to promote and enhance services provided with sensitivity to diversity and indigenous lens.
• Practices the recognition, inclusion and support of all types and aspects of diversity at all stages of engagement, with an understanding of the issues faced by people from equity-deserving groups.
• Physical ability to perform the duties of the position.

Closing StatementWhy Join Vancouver Coastal Health (VCH):VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and \'going first\' when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve and our culture of teamwork that makes VCH a great place to work.

• Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan
• Grow your career with employer-paid training and leadership development opportunities
• Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families
• Award-winning recognition programs to honour staff, medical staff and volunteers
• Access to exclusive discount offers and deals for VCH staff

Equity, diversity, and inclusion are essential to our goals of creating a great place to work and delivering exceptional care. We acknowledge and accommodate unique differences and ensure special measures are in place so that all prospective and current employees are given an opportunity to succeed.We are committed to building a representative workforce and encourage applications reflecting diversity of sex, sexual orientation, gender identity or expression, racialization or ancestry, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, or Indigenous person.Vancouver Coastal Health is proud to be recognized as one of Canada\'s Top 100 Employers in 2024.Only short-listed applicants will be contacted for this posting.***Employees of VCH must apply online via the Internal Career Portal on CareerHub, you are currently viewing the External Career Portal. Refer to the https://my.vch.ca/working-here/job-postings site for instructions on how to view internal job postings and how to apply as an employee. Current VCH employees who apply to this posting using this external site will be considered as an external candidate. Seniority will not apply.***Thank you for your interest in Vancouver Coastal Health.

Vancouver Coastal Health