Job Description

The primary purpose for this position is to supervise and provide leadership for a team supporting time sensitive, complex exception-based and/or highly specialized processes. Incumbent will hire, onboard, and train new team members. Incumbent will provide training, coaching, recognition and development for team members, foster teamwork, and planning for succession. In addition, this position supports escalated complex customer service situations, completes process oversight, provides new initiative/process implementation support, and maintains accurate department procedures/reference materials. Incumbent must understand regulatory and organizational risks associated with work processes, how work is processed from beginning to end, and dependencies to other areas and departments. Work is completed under minimal supervision. Incumbent will address escalated questions independently, seeking assistance from Manager or other Operations resources as appropriate. Position contains increased elements of risk which are managed through operational reviews, system checks, and adherence to procedures.

What will you do?

Hire, onboard, and train new team members. Supervise and direct time sensitive, complex and/or highly specialized daily work flows to ensure department service levels are met. Provide training, coaching, recognition, and development for the team members, fostering teamwork and planning for succession. Serve as a subject matter expert for department processes supported by team. Liaise and provide customer service support for individuals requiring research, problem resolution, or securing information from other Operations departments, RBC Business Units, external customers, or industry participants. Ensure that employees understand RBC vision, as well as support and reinforce targeted behaviors that contribute to RBC goals. Provide focus and clarity in establishing individual goals, driving performance management, supporting career development, and rewarding strong performance. Leverage the value in unit, department, and enterprise-wide teams to develop better solutions and achieve a cross enterprise mindset. Accept and successfully execute change while supporting employees through the process and keeping them focused on business priorities. Conduct operations process oversight on complex exception-based and/or highly specialized processes to ensure adherence to department procedures, risks are mitigated, and regulatory requirements are met. Review exceptions to standard processing to ensure overall compliance with regulations, firm policies, and accepted business practices. Accurately review, verify, and/or record data into technology supporting department processes. Reduce risk, increase efficiencies, or enrich customer service by suggesting process changes and/or system modifications. Participate in business requirement development, UAT testing, end-user training, and implementation support for enhancements and new firm initiatives for changing technology systems supporting department processes. Develop and provide ongoing training support for team members related to the department's processes and systems. Provide feedback to department leadership team when appropriate. Develop and maintain department procedures. Ensure team members are aware of any new system functionality changes and document modifications.

What do you need to succeed?

Must Have

4-year undergraduate degree or High school diploma or equivalent AND 5+ years of securities, banking, technology and/or job specific industry experience 2 - 4 years People Management Experience Strong relationship management and analytical skills. Ability to communicate and partner effectively with Service Partners to research and resolve operations' related matters. Broad knowledge of Wealth Management Operations' processes and/or products. Advanced problem identification, analytical and resolution skills required to support escalated issue resolution and/or oversight requirements associated with exception-based complex processes Excellent verbal and written communication, presentation, and interpersonal skills. Decision Quality - Makes good decisions based upon a mixture of analysis, wisdom, experience, and judgement.

Nice to Have

4-year degree from an accredited university in business, finance, or related field Technical skills required MS Access, MS Excel, MS PowerPoint at an intermediate to advanced level and comfortable with working independently and adhering to committed deliverables in a fast-paced, dynamic work environment.

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including great benefits, annual incentive program and recognition Leaders who support your development through coaching and managing opportunities Ability to make a difference and lasting impact Work in a dynamic, collaborative, progressive, and high-performing team Opportunities to do challenging work Opportunities to take on progressively greater accountabilities Access to a variety of job opportunities across business and geographies

Job Skills

Customer Service, Customer Service Management, Decision Making, Interpersonal Relationship Management, Investment Performance Measurement, Operational Delivery, Process Improvements, Risk Management, Time Management, Treasury Management

Additional Job Details

Address:

180 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

WEALTH MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-10-01

Application Deadline:

2025-10-15

Note

Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

I

nclusion

and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.