Job Description

Overview

Do you have leadership experience in disability management, claims adjudication, and return to work practices, with a track record of successful team results? In this Manager, Client Services role in Case Management Services, you'll lead a multi-disciplinary case management team focused on the rehabilitation and return-to-work of persons injured in the course of their employment. You'll manage the department's operations at the local level while keeping a view to supporting effective service provincially by participating on the claims leadership team.

This is an opportunity to take your career in case management to the next level - managing in a large, complex claims environment - providing advice, supervision, and direction to case management staff.

Consider joining a dedicated team devoted to providing compassionate, supportive service to injured workers and their families by building strong relationships with employers, workers, and other stakeholders to ensure a successful return to work.

At this time, this is a hybrid position where you'll have the opportunity to work from home and on-site at the Prince George office as operationally required.

What you'll do

As a client services manager you will:

• Manage daily operations, including leading and participating in the planning, implementation, and administration of all work activities
• Provide subject matter expertise in the areas of disability management, adjudication, and return to work practices
• Lead and motivate a team in providing excellent customer service
• Assign work to the team to maintain optimum service levels
• Provide leadership, advice, guidance, and direction on policies, business plans, and operational matters
• Manage and administer the annual operating budget
• Hire and orient employees, set performance goals and mentor and coach employees in career development
• Create a supportive work environment with open communication and teamwork

Is this a good fit for you?

We're looking for someone who can:

• Promote a quality service oriented approach in providing services to external and internal clients
• Exhibit excellent interpersonal skills and a high level of professionalism to provide empathetic, tactful, respectful, and courteous service
• Communicate with confidence, listen, and approach difficult conversations with assurance
• Clearly articulate ideas, clearly and concisely explain, present and summarize information appropriate to the intended audience
• Take initiative, provide leadership, delegate and monitor work, motivate and mentor others
• Create an environment that encourages and supports the development and success of individuals on your team, enabling them to contribute to the team and reach their maximum potential
• Lead by example and accept responsibility for your actions and actions of those you guide
• Make decisions, resolve issues and determine a course of action
• Apply strong organizational and time management skills to handle a high work volume

• Take initiative in finding new and innovative ways to deliver outstanding service to our customers

Your experience and educational background:

• A post-secondary degree in a related discipline such as business, health care, social sciences, disability management
• A minimum of five years of experience in a management role providing leadership in disability management, adjudication, and return to work practices
• Sound project management skills
• Presentation skills including the ability to create and deliver PowerPoint presentations
• Ability to use Excel to input, analyze, and present data

If you require an accommodation in the assessment process, please email the at the time you submit your application.

Who are we?

At WorkSafeBC, we're dedicated to promoting safe and healthy workplaces across British Columbia. We partner with workers and employers to save lives and prevent injury, disease, and disability. When work-related injuries and diseases occur, we provide compensation, and support injured workers in their recovery, rehabilitation, and safe return to work. We also work diligently to sustain our workers compensation system for today and future generations. We're honoured to serve the 2.4 million workers and 245,000 registered employers in our province.

WorkSafeBC requires all employees to be fully vaccinated against COVID-19. In implementing the policy, WorkSafeBC will consider its obligations to accommodate those staff who are unable to be vaccinated.

We recognize that our ability to make a difference relies on building a team with a rich variety of skills, knowledge, backgrounds, abilities, and experiences, and which reflects the diversity of the people we serve. We are committed to fostering a welcoming, inclusive, and supportive work culture where everyone can contribute as their best, authentic self. We encourage all qualified applicants to apply.

What's it like to work at WorkSafeBC?

It's challenging, stimulating and hugely rewarding. Our positions offer tremendous diversity and excellent opportunities for professional growth. Every day, the work we do impacts people and changes lives. What we do is important and so are the people we do it for.

Our benefits

Being part of WorkSafeBC means being part of a strong, committed team. Along with a competitive salary your total compensation package includes vacation, optional leave arrangements, health care and dental benefits, and contributions toward your retirement pension. As a member of our team, you'll have access to services and benefits that can help you get the most out of work -- and life.

We've adopted a hybrid model offering opportunities to work remotely and onsite based on the operational needs of the position.

Learn more about .

If you're the successful applicant, we'll be making a conditional offer contingent upon your clearing a criminal record check under the . At the time of offer, you'll need to provide consent for a criminal record check. Once we receive clearance, we'll confirm your offer of employment.

This position is restricted to those legally entitled to work in Canada.

Thank you, in advance, for applying.