Job Description

Come Work with Us!

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you\xe2\x80\x99re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.




































Job Title Manager, Client Credit Support | Directeur(-trice), Soutien du cr\xc3\xa9dit, Client\xc3\xa8le




































What is the opportunity? As Manager, Client Credit Support, you will be a credit professional that assesses and processes credit solutions for Private Banking clients aligned with the Private Banking value proposition. You will lead with a growth mindset, focusing on what\xe2\x80\x99s possible to maximize client acquisition, growth, and deliver an exceptional client experience. You will deliver on the RBC promise of superior client service through efficient support to the Managers, Credit Structures, in delivering high-end relationship management and advice to high net worth clients following all five principles of the Black Card Experience. The work location is flexible but the successful candidate will be required to work at one of our offices within the province (i.e. Montr\xc3\xa9al, Westmount, Laval, Brossard, Qu\xc3\xa9bec, Saint-Laurent, Sherbrooke or Gatineau). What will you do?

• Deliver efficient, professional, and best-in-class support to the Managers, Credit Structures, Private Bankers, and Private Banking clients
• Efficiently coordinate credit fulfillment activities and ensure premium turnaround times, meeting or exceeding client expectations
• Action daily excess management reports, obtaining Group Risk Management\xe2\x80\x99s approval when required
• Interact with Private Banking clients and support their day-to-day needs, including discussing the various options available to them regarding their credit products
• Conduct credit analyses for financing applications for clients with complex financial structures and prepare recommendations for approval as appropriate
• Collaborate with team to identify, evaluate, and act on early warning signals, financial covenants, margins, collateral security values and take immediate action, as required

What do you need to succeed?
Must-have

• Strong written and verbal communication skills in French and English (in order to serve French and English-speaking clients in the Qu\xc3\xa9bec market)
• Minimum of 2 years of experience in credit granting to personal and/or business clients in a client-facing/contact environment
• Minimum of 2 years of experience in a client-facing role (branch or Advice Centre environment)
• Superior client relationship management skills
• Ability to work independently and as part of a national team
• Solid organizational skills with a proven track record in managing high net worth client expectations

Nice-to-have

• Knowledge and understanding of RBC Private Banking financing products, credit/risk procedures, guidelines, and standards
• Experience in Business and/or Commercial Markets
• Experience with complex credit products such as investment lending, Bankers\' Acceptances, home equity financing solutions, etc.
• Experience working as part of a national team with colleagues located across the country
• Experience in credit fulfillment and support

What\xe2\x80\x99s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Challenging work
• Variety of assignments
• Financial strength and strong brand
• Management that supports your work and progression

WMPB




































Job Summary




































Address: MONTR\xc3\x89AL, Quebec, Canada




































City: CAN-QC-BROSSARD, CAN-QC-GATINEAU, CAN-QC-LAVAL, CAN-QC-MONTR\xc3\x89AL, CAN-QC-QU\xc3\x89BEC, CAN-QC-SHERBROOKE, CAN-QC-WESTMOUNT




































Country: Canada




































Work hours/week: 37.5




































Employment Type: Full time




































Platform: Personal and Commercial Banking




































Job Type: Regular




































Pay Type: Salaried




































Posted Date: 2023-02-17-08:00




































Application Deadline: 2023-03-12-08:00







































































Inclusion and Equal Opportunity Employment At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.




































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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com/careers.