Job Description

Manager, Business Practices

At Greater Vancouver REALTORS (GVR), we're passionate about leading professionalism and innovation in real estate. Our award-winning team works hard, has fun, and enjoys the best view in the city from our Spruce Street office. Our 15,000 REALTOR members trust GVR to provide the tools, services, and support they need to provide the best service to their clients. We deliver trusted market insights, advocacy, professional education, and cutting-edge technology solutions to help our members thrive in an ever-evolving industry. At GVR, we are proud to champion excellence, transparency, and sustainable housing solutions while shaping the future of real estate.

Position summary:

Reporting to the Chief Membership Officer, the Manager, Business Practices oversees GVR's regulatory framework governing professional conduct, ethics, and commission dispute resolution and provides leadership to ensure the efficiency and effectiveness of regulatory processes. This role ensures compliance with relevant legislation, including the Personal Information Protection Act, and serves as a key resource for members and the public on industry practices.?

This role also serves as a key internal reviewer of contracts, vendor agreements, and statements of work related to Business Practices, professional conduct, arbitration, investigations, and supporting technologies, providing a second line of review prior to escalation to external legal counsel.

Key responsibilities:

Regulatory Enforcement & Professional Standards

Ensuring consistent application of fair, effective, and timely regulatory processes Monitoring trends impacting regulatory matters and contributing to strategic initiatives Ensure Regulatory Enforcement & Professional Standards.

Dispute Resolution & Arbitration Oversight

Oversight and Management of Arbitration process for commission disputes, including inter-board arbitrations. Provide strategic support for Arbitrations.

Governance Framework Management

Coordinate amendments to the Board's constitution, by-laws, and regulations.?

Privacy & Legislative Compliance

Ensure organizational compliance with the Personal Information Protection Act (PIPA). Acting as Chief Privacy Officer.

Committee Enablement & Strategic Advisory

Provide strategic support to standing committees, (such as Professional Conduct Appeal Committee and PCC Hearings.) Lead the evolution and modernization of professional conduct, arbitration, and appeal processes, informed by benchmarking, data, and emerging best practices.

Legal and Stakeholder Liaison

Liaise with legal counsel and stakeholders to uphold governance standards. Maintaining relationships with external agencies and partners. Conduct first-pass review of contracts, service agreements, and vendor engagements related to Business Practices, escalating to external counsel where legal risk, complexity, or precedent warrants.

Contractor & Vendor Review

Provide internal risk, compliance, and value review of contracts and vendor engagements, reducing external legal dependency and improving turnaround and consistency.

Member Communication & Guidance

Communicate disciplinary outcomes and industry guidance to members.

Team Management

Leading, hiring, training, and supporting Business Practices staff.

Managing operational budgets.

Planning and coordinating special projects and presentations.

Responding to communications from lawyers, complainants, members and the public.

Provide coaching and learning opportunities that build future leaders.

Qualifications, skills, and experience:

Bachelor's degree in law, Public Administration, Business, or a related field (master's preferred) or

A Paralegal degree (or equivalent) supplemented by relevant experience Minimum of 3 years of experience.

Minimum 7-10 years of experience in regulatory compliance, governance, or professional standards.?

Strong knowledge of administrative law, dispute resolution, and privacy legislation.?

Experience reviewing contracts, service agreements, or vendor engagements in a regulatory, legal, or governance context.

Preferred Qualifications:

Experience working with boards, committees, and legal counsel.?

Exceptional communication, leadership, and analytical skills.?

Certification in mediation, arbitration, or privacy compliance is an asset.

Demonstrated ability to handle and effectively prioritize a high volume of work and to work well independently and within a team.

Core Competencies:

Decision Making & Problem Solving

Leading Through Change

Strategic Direction & Execution

Accountability

Join us in creating innovative solutions that drive success for our members while advancing your career as a Manager, Business Practices.

We offer a competitive compensation and benefits package (salary range

$120,000 to $140,000

), a hybrid work environment once you've successfully onboarded and gained a solid understanding of your role and responsibilities, a nine-day fortnight schedule opportunity, and a supportive and inclusive culture and work environment.

Compensation details listed in this posting reflect the range of pay. Individual pay is determined by skills, qualifications, experience, and location.

While we appreciate all candidates that apply for this position, we'll only contact candidates who we select for an interview.

GVR is an equal-opportunity employer and welcomes applications from all qualified individuals. GVR encourages applications from women, Indigenous persons, racialized persons, persons with disabilities and persons of all sexual orientations and/or gender identities.

GVR is committed to an inclusive, accessible and welcoming hiring process that provides reasonable accommodation to all applicants. Please advise Rajan Bajaj, (rbajaj@gvrealtors.ca) should you require any accommodation to participate in this posting, recruitment, selection and/or assessment processes.

Must be legally authorized to work in Canada, with a preference given to Canadian citizens and permanent residents.

Job Types: Full-time, Permanent

Pay: $120,000.00-$140,000.00 per year

Benefits:

Casual dress Company events Company pension Dental care Disability insurance Employee assistance program Extended health care Flexible schedule Life insurance On-site gym On-site parking Paid time off Vision care Wellness program
Work Location: Hybrid remote in Vancouver, BC V6H 4C8