Job Description

Open up to the Possibilities!
At Purolator, you\'ll be proud knowing you\'re working for a Canadian company that truly values its employees. And it\'s community. This is an exciting and evolving industry and we\'re leading the change as we strive to deliver the future. Here you will be empowered to help move the business forward. Each and every day. Are you open to the possibilities?

Successful applicants for this position must be fully vaccinated against COVID-19 as a condition of employment. If you have questions, please feel free to ask during your interview.

Workplace Environment: Hybrid

This role can sit in the following cities: Mississauga, Mount Hope



This role will be responsible for pushing the air network service performance to a higher level by managing airlines and indirectly managing multiple external airline service managers and regional service leads. Furthermore, this role provides day-to-day service management, customer service performance, and develops and provides Air Network reports and dashboards aligned with Purolator processes and KPI\'s.

Responsibilities

• Offer support to improve the Service Performance (Service Plans, trade lane issues).
• Lead the Service KPI development for the new Air Network strategy
• Build contingency plans and support execution of irregular air ops (effective recovery activity)
• Provide guidance and support to the field Operations teams
• Provide Air Network trending and analysis for Monthly Business Reviews on Service which are reviewed at ECM and Board Level
• Provide Strategic guidance on areas of Focus to improve the Customer Experience
• Communicating internally and also externally with airlines on Air Network disruptions and impact and instigate actions to minimize the impact on Customer Experience
• Plan and conduct coaching sessions with each airline including documentation and progress monitoring
• Lead Package Visibility Program for Air Operations
• Support the business with ad hoc data requests and project-based analysis requests
• Ensure metrics and reports are frequently reviewed on usability and validity

Qualifications

• Process-related education- engineering and/or logistics
• Knowledge of Aviation operations procedures and KPI\'s
• Over 5 years and including 7 years (progressive experience)
• Experience in Salesforce, ERP applications (an asset)
• Knowledge in lean six sigma/black belt training (an asset)
• Transportation industry standards (an asset)
• Experience in Qlikview, BI, SAP (for data sources and analytics) (an asset)
• Knowledge of ECHO and Purolator network (an asset)
• Knowledge of Purolator operations procedures and KPIs
• Knowledge of Purolator services; strategic areas of experience should include COS/Premium/DG/SHS/cross-border/Air
• Experience in business, logistics, transportation, management information systems, or a related field
• Experience in business analytics, report completion, and presentation
• Business Analytics capabilities
• Microsoft Office suite (proficient with Excel)
• Ability to drive Innovation
• Customer Service Focused (Internal and External)
• Courage to challenge oneself and others to continuously improve

POSTING DETAILS
Location: 530 - Corporate
Working Conditions: Office Environment; Warehouse Environment

Posting Number: [[id]]

Reports to: Director, Air Network Operations
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Purolator is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Indigenous status or any other factors considered discriminatory. If you require an accommodation during the recruitment process, we will work with you to meet your needs.

We recognize that our employees and their families are key stakeholders. We will only be successful as a business if we provide our employees with a safe and healthy workplace and we have the right people in the right roles with the support they need to succeed. We hire for attitude and train for skills. To learn more about us and our values, go to www.purolator.com.

At Purolator, every day is an opportunity for our employees to connect with one another and with our customers to help make a positive impact in the communities where we live, work and play.

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Purolator