Job Description

Overview
We're looking for a Manager, AI Operations to shape the future of WorkSafeBC's AI infrastructure and operational capabilities. In this role, you'll lead the strategy, planning, and delivery of AI systems, including agentic AI technologies such as copilots, autonomous agents, digital assistants, and Generative AI solutions. You'll oversee the governance, deployment, performance, and continuous improvement of operational AI platforms, ensuring stability, scalability, and responsible AI practices across the organization.
As a key leader within the Enterprise Platform Operations team, you'll build and manage a high-performing AI operations team, guide the evolution of AI infrastructure, and ensure WorkSafeBC staff and business units have reliable, secure, and innovative AI tools that enhance decision-making, efficiency, and workplace safety.
How you'll make a difference
As Manager, AI Operations, you'll be using leading-edge technology to help connect British Columbians to healthy and safe workplaces.
Where you'll work
At WorkSafeBC, we offer a hybrid work model that combines working remotely, and in our offices based on the operational needs of the position.
What you'll do

• Define and maintain the AI infrastructure strategy, architecture, standards, and operational framework.
• Manage AI Operations teams, including engineers, analysts, and support staff, to ensure effective and reliable AI service delivery.
• Lead the operational management of agentic AI systems, monitoring performance, accuracy, and business impact, and coordinating incident response for anomalous or unsafe AI behavior.
• Transition pilot AI initiatives into stable, scalable, and governed operational environments.
• Develop dashboards and reporting tools to measure AI adoption, usage patterns, and value realization across business units.
• Implement and manage processes to ensure high availability and rapid service delivery for AI workloads.
• Collaborate with cybersecurity, privacy, and legal teams to uphold responsible AI practices and regulatory compliance.
• Develop and implement Disaster Recovery (DR) strategies for AI systems and align with Business Continuity Planning.
• Work closely with Application Development, Enterprise Data & Analytics, and Solution Architecture teams to ensure AI services meet evolving business needs and follow enterprise best practices.
• Oversee budgets, manage cloud infrastructure usage, and optimize costs in alignment with FinOps principles.
• Consistently model the appropriate level of organizational behaviours expected of all WorkSafeBC employees: responsive, respectful, fair, collaborative, accountable, and forward thinking.

Is this a good fit for you?
We're looking for someone who can:

• Lead and manage technical teams in a complex, service-based environment with high reliability and uptime requirements.
• Balance strategic planning, operational execution, and stakeholder collaboration.
• Translate emerging AI technologies into practical, scalable solutions that deliver measurable business value.
• Navigate governance, regulatory, and ethical considerations for AI adoption.
• Develop and manage budgets, resources, and vendor relationships efficiently.

Your background and experience:

• Bachelor's degree in Artificial Intelligence, Cognitive Science, Computer Science, Business Technology, or a related field (master's preferred).
• Minimum of 8 years of directly related management experience in AI, data analytics, or technology operations in a complex, service-oriented environment.
• Proven experience leading AI or technology teams and operationalizing advanced systems with 24x7 uptime requirements.
• Strong understanding of AI technologies, agentic AI, Generative AI, cloud computing, and responsible AI practices.
• Experience collaborating with multiple teams across large organizations, including cybersecurity, legal, data, and application development.
• Equivalent combinations of education and experience may be considered.

Important to know
Before we can finalize any offer of employment, you must:

• Consent to a criminal record check
• Confirm you're legally entitled to work in Canada.

Who we are
At WorkSafeBC, we promote safe and healthy workplaces across British Columbia. We partner with workers and employers to save lives and prevent injury, disease, and disability. When work-related injuries or diseases occur, we provide compensation and support injured workers in their recovery, rehabilitation, and safe return to work. We're honoured to serve the 2.49 million workers and 263,000 registered employers in our province.
What's it like to work at WorkSafeBC?
It's challenging, stimulating, and rewarding. Our positions offer diversity and opportunities for professional growth. Every day, the work we do impacts people and changes lives. What we do is important, and so are the people we do it for.
Our ability to make a difference relies on building a team with a rich variety of skills, knowledge, backgrounds, abilities, and experiences that reflects the diversity of the people we serve. We are committed to fostering a welcoming, inclusive, and supportive work culture where everyone can contribute as their best, authentic self.
Learn more: Discover .
Our benefits
As a member of our team, you'll have access to services and benefits that help you get the most out of work -- and life. Along with a competitive salary, your total compensation package includes:

• Defined benefit pension plan that provides you with a lifetime monthly pension when you retire
• 4 weeks of vacation in your first year, with regular increases based on years of service
• Benefits package that includes customizable options for health care and dental benefits, additional days off, and a health care spending account
• Optional leave arrangements
• Development opportunities (tuition reimbursement, leadership development, and more)

Learn more: Find out .
Salary: $139,423 - $169,399/annually
Want to apply?

• Applications are welcomed immediately, however must be received no later than 4:30 p.m. PST on the closing date.
• Please note that we will be starting assessments prior to the closing date.

We encourage all qualified applicants to apply. If you require an accommodation in the assessment process, please email when you on WSN.

Skills Required