Job Description

LifeLabs is the largest community diagnostics laboratory in Canada, serving the healthcare needs of Canadians for over 50 years. Our team members are truly centred around our customers, and we know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us.

Consistently named one of Canada's Best Employers by Forbes, LifeLabs has also been recognized for having an award-winning Mental Health Program from Benefits Canada. The passion and commitment of over 6,000 diverse and innovative team members unites and motivates us to ensure our customers receive high quality tests and results that they can trust. Agile, customer-centred, caring and teamwork: we live these values every day in what we do to support our customers and healthcare providers, driving forward our vision of empowering a healthier you.

Make a difference - join the LifeLabs team today!

Reporting to Senior Manager, Accounts Receivable

This is a maternity cover position for 6 months.

Purpose of the role: The Billing & A/R Manager will lead Billing to Cash, ~700M billed revenue and the Company's Accounts Receivable function by delivering low transaction cost through RPA (Artificial Intelligence), high quality, client based, nationally delivered services and enabling LifeLabs to achieve its strategic objectives. This will be accomplished through Managing, Reporting, and Controlling the Accounts Receivable and Collections operations ensuring delivery of best practices, meeting performance objectives, and achieving excellence in customer service. This role also involves collaborating with all areas of business as part of a shared services model supporting the order to cash processes. Key purpose is to ensure collection of revenue is timely, retention is maximized and client expectations are met.

Core Accountabilites

• Manage, report, and control the Billing, Accounts Receivable function nationally, utilizing sound credit procedures, ensuring best practices, performance objectives, and excellence in customer service are utilized and achieved.
• Responsible to ensure accuracy and completeness of Billing annualized ~700M, manage both system and manual process.
• Lead and transform to move manual billing to automated process utilizing Robotics. (Artificial Intelligence)
• Manage the continuous improvement process for uninsured test / growth area billing 240M
• Responsible to manage process changes and controls with front end to reduce back office enefficiencies
• Improve and reduce overflow from front end by 30% bi annually through process improvement
• Manage Collections functions utilizing sound credit procedures and industry best practices
• Overseeing noninsured services (contracts and self-pay) billing and cash receipts processing by Province, to ensure accurate invoicing and identify and drive automation to reduce cost reduction as assigned to the department
• Participate in new contracts RFP and contract renewals to ensure terms and conditions are met and deviations and mitigate.
• Responsible to lead and manage ~ 500M of Cash receipts, accruate application
• Develop monthly cash flow forecast.
• Overseeing the credit and collections function including direct interfacing with key customers on collection matters and dispute resolution to minimize days' sales outstanding.
• Manage Bad debt write off process and approve, analyse current bad debt write off ~1M and improve process to reduce bad debt and contribute to the EBITDA corporate targets.
• Lead and manage a national team of more than 25 that is highly capable, specialized and client focused.
• Work on Oracle cloud quarterly release with IT and represent the Billing and AR as a subject matter expert
• Continuously drive the improvement of systems and processes to ensure service delivery is streamlined and leading edge.
• Support the business to ensure tools, policies, processes, and transparency is utilized to optimize collection results.
• Leading implementation of a National Billing Platform.
• Managing Vendor relationship and enhance system to increase productivity and decrease cost of the operations.
• Providing timely and accurate payment and account standing information and KPIs to measure and monitor performance of cash management, credit risk and efficiency of accounts receivable service delivery.
• Implement, maintain and administer policies, systems, financial and internal controls and highly efficient national standards that reduce risk, improve quality and maximize revenue retention.
• Integrating New Business Lines or diverse Revenue streams that meet both business interests and client needs.

Minimum Qualifications and Skills

• University Degree
• Accounting Designation, CPA and / or MBA (or working towards one of these designations)
• 4-5 years previous experience working in finance
• Strong analytical and business planning skills in order to solve problems and research and escalate issues, when necessary
• Good understanding of finance processes and data requirements
• Developing management presentation capabilities
• Experience with ERP systems (Oracle, Oracle Cloud, GGG, EPM application suites preferred)
• Strong computer and reporting skills with an advanced proficiency in MS Excel and Word

#LI LM1 #INDEED

At LifeLabs, we strive to create an inclusive and equitable workplace where our team members and the communities we serve feel accepted, valued, and respected.

In accordance with , the Accessibility for Ontarians with Disabilities Act, and the Ontario Human Rights Code, accommodations are available by request for candidates taking part in all aspects of the recruitment and selection process. For a confidential inquiry or to request an accommodation, please contact your recruiter or email .

LifeLabs is committed to providing a safe environment for our employees, customers, and the communities we serve. We have been a leader throughout the COVID-19 pandemic regarding health and safety measures and have always put our employees and customers at the center of every decision that we make. As an organization in the health care sector, we believe the COVID vaccination adds a layer of protection that complements the extensive and necessary health and safety protocols that we have taken to date. With this in mind, we currently require all LifeLabs employees, contractors, students and volunteers to be fully vaccinated.

LifeLabs operates under a distributed workforce model, where employee flexibility is a key priority. Further information will be provided during the interview process on what this means for employees.

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