Job Description

Job Summary:

Are you an experienced Account Management professional looking to take the next step in your career? We're seeking a dynamic

Manager, Account Management

to join our team in Halifax, NS. In this pivotal role, you will lead a team of talented Account Managers, drive customer satisfaction, and ensure successful outcomes for key accounts. If you're looking for a position that blends leadership with client-facing interaction, where your contributions truly make a difference, this is the opportunity for you.

Key Responsibilities:

Lead, mentor, and develop a high-performing team of Account Managers, setting clear objectives and guiding their professional growth. Build and nurture strong relationships with key clients, understanding their needs and ensuring the delivery of exceptional service. Oversee client account strategies, ensuring goals are met, and issues are resolved proactively. Collaborate with cross-functional teams including Sales, Marketing, and Product Development to drive customer success. Analyze account performance and create action plans to optimize service delivery and customer satisfaction. Monitor and manage account budgets, ensuring profitability and the effective use of resources. Prepare and present regular performance reports to senior leadership and clients.

Skills and Qualifications:

5+ years of experience in Account Management or Client Services, with at least 2 years in a leadership role. Strong understanding of account management processes, including customer relationship management, reporting, and problem-solving. Exceptional communication and interpersonal skills, with the ability to lead and influence internal teams and clients. Proficient in CRM software and MS Office Suite; experience with project management tools is a plus. Proven track record of managing multiple accounts and exceeding client expectations. Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment. Strong analytical skills and a results-driven approach.

Why Work With Us?

We are committed to creating a positive and inclusive work environment where every employee has the opportunity to grow and succeed. As a

Manager, Account Management

, you will play a key role in driving the success of our clients and the organization as a whole. We offer a competitive salary, excellent benefits, and a collaborative work culture that values innovation and teamwork.

Job Types: Full-time, Permanent

Pay: Up to $85,000.00 per year

Benefits:

Dental care Extended health care Life insurance RRSP match Wellness program
Work Location: In person