Job Description

The Manager of Academic Scheduling will lead and oversee the accurate, timely, and effective scheduling of a wide range of courses. The Manager oversees daily operations, including staff and budget management, in a multi-campus service environment leveraging integrated information systems and advanced technology. They also engage in proactive planning and strategic initiatives to enhance operational efficiencies, set service standards for departmental interactions, resolve issues related to curriculum implementation, academic records management, and reporting, establish critical business timelines, and oversee business processes and departmental workflows in collaboration with the Associate Registrar.


The role involves gathering and analyzing data from various sources to produce reports that inform strategic enrollment planning and decision-making.


Working closely with the Associate Registrar, the manager tracks service levels and performance metrics to meet Sheridan's objectives. As a key member of the Office of the Registrar (OTR) management team, they contribute significantly to developing OTR strategies to achieve student enrollment targets.

What You'll Be Doing

Setting department goals and objectives; Establishing & reporting on performance standards Working with senior academic leaders in a proactive, collaborative manner to identify opportunity for improvement (e.g., timelines, business process, reporting) Ensuring delivery of an exceptional student experience to support student success Providing conflict resolution and problem solving for escalated issues Providing consultation, guidance and advice to Sheridan academic management, faculty, students, staff and external clients Working collaboratively with key collaborators at the College to ensure quality control and coordination of areas of accountability Providing data and information to OTR leadership, senior management and other key collaborators at the College to inform on higher level processes (e.g. planning, budgeting, reporting etc.). Conducting data analysis/forecasting in support of the Strategic Enrolment and/or adhoc requests and making recommendations to senior academic leaders Identifying new and emerging initiatives in the field that support the directions of the Faculties and the OTR. Develops and documents processes required to implement these initiatives Participating as a member of the Office of the Registrar (OTR) management team in departmental strategic planning activities. This includes environmental scanning, identifying /surveying customer needs Providing leadership, guidance and direction to staff and optimizes performance of the function Developing departmental human resources and financial management plans and is accountable to plans; Aligns resources on function priorities and projects Ensuring excellent customer service, continuous improvement and strategic and tactical planning through staff training and development, streamlined procedures, supportive technological and physical resources and quality standards

About You

You are a

self-directed natural leader

and have a highly

collaborative spirit

which, combined with your keen

interpersonal

and

communication skills

, empowers you to build positive and collaborative relationships and create and maintain a positive organizational culture.


You have

superlative presentation

and

influencing skills

with an ability to influence at all levels and obtain buy-in when diverse needs and competing priorities exist, and can clearly communicate complex information verbally and in writing across multiple levels.


You have a

client service focus

with an aptitude to make connections, support others, provide excellent customer service and might identify as a community builder.


Your

research and analysis skills

will help to facilitate the measurement, interpretation and presentation of information in the most impactful way.


You enjoy a

start-up environment

where you can support the day-to-day work while also seeing the bigger picture vision and strategy. You are comfortable with

entering unchartered territory

and

spotting new opportunities

.


You have sound understanding of

project management principles and tools

and have the ability to

multi-task

,

prioritize

,

balance

and manage multiple

complex and competing demands

.


You have the skills and knowledge to work with an increasingly diverse student and staff population as well as a proven commitment to anti-oppression, equity, and inclusion.

The successful candidate will also possess the following qualifications:

Master's degree in Education, Business and/or Administrative Studies, Information Management or other related discipline Minimum 5-years experience in post-secondary education, in an enrolment management function (e.g. student recruitment, admissions or records and registration) (equivalency to be considered) Management/supervisory experience with demonstrated ability to lead , supervise, motivate, empower, develop staff, prepare work plans, establish meaningful priorities and maintain high quality of service; also experience with recruitment, supervision, training and assessment of staff Effective interpersonal, communication and influencing skills - - including written and verbal English skills, report writing, presentation and public speaking skills Proven experience and skills in the development and management of a customer service focused organization, providing multiple services to a broad range of clients and stakeholders in a multi-channel environment Experience with large event planning and coordination of processes and staff resources Ability to exercise judgment (in dealing with a variety of college departments, students, other educational institutions, community organizations and businesses while maintaining confidentiality and discretion)

Other Details

Faculty/Department:

Office of the Registrar

Primary Work/Campus Location:

Trafalgar (may be assigned activities at any Sheridan campus)

Work Categorization:

Hybrid Position | On-site at least 3 days/week

Reference #:

J0825-0449

Employee Group:

Administrative

Payband:

NM

Salary Range:

$99,544 - $124,429

Application Deadline:

October 29, 2025

Application Details:

This is a temporary position that will continue until December 2026.



First Nations peoples have lived on this part of Turtle Island for millennia, stewarding the land, the water and all that contributes to life in this region. Today, the culture and presence of First Nations, Inuit and Metis peoples enrich the lands and people of this territory.


Over two centuries ago, the Mississauga people welcomed settlers to this territory, providing sustenance and engaging in trade and commerce. Between 1781 to 1820, eight treaties were signed with the Mississaugas of the Credit First Nation who opened their territory to settlement. Today, Sheridan campuses are located on Treaty 14, also known as the Head of the Lake Purchase of 1806 and Treaty 22 and 23 of 1820.



Treaty history is foundational, and it is our collective responsibility to honour the land, as we honour and respect those who have gone before us, those who are here and those who have yet to come. We are grateful for the opportunity to be learning, working and thriving on this land, and we commit to learn the truth and be active in the process of reconciliation.

Sheridan values the diverse and intersectional identities of its students, faculty, and staff. Sheridan regards equity and diversity as an integral part of academic excellence and is committed to accessibility for all employees. Sheridan seeks applicants who embrace our values of equity, anti-racism, and inclusion. As such, we encourage applications from qualified candidates who have been historically disadvantaged and marginalized, including those who identify as First Nations, Metis and/or Inuit/Inuk, Black, members of racialized communities, persons with disabilities, women and/or 2SLGBTQ+.


Sheridan will provide job applicants with accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. To request accommodation, please contact Human Resources.


You may be asked to provide copies of your educational credentials at the time of interview. Upon hire, we require official confirmation of educational credentials and Canadian equivalency assessments, if applicable.