Job Description

Position

Managed Services Delivery Consultant

Location

Saskatoon, Saskatchewan



Managed Services Delivery Consultant

The Managed Services Delivery Consultant is responsible for resolving technical issues for a wide variety of clients through various means including on site, e-mail, and phone, while working with mainly desktops and occasionally servers, and networking technologies.

RESPONSIBILITES:

• Provide technical customer support for clients usually on-site or occasionally through remote support
• Initial incident receipt, ticket creation, basic fixes, password resets, application troubleshooting, operating system/networking basic troubleshooting, virus clean ups, transactional MAC (move/add/changes) such as security group changes, email changes.
• Technical problem resolution. If no solution is available, tier 2 personnel escalate incidents to a senior tier.
• Knowledge and experience of Microsoft Windows Server Active Directory administration
• Perform assessments of client environments using provided training and tools
• Provide excellent customer service and communication to clients
• Produce accurate and informative technical documentation
• Prioritize and execute tasks in a high-energy environment
• Deal effectively with all levels of customers and team members
• Work well under pressure and manage expectations effectively

• 3-5 years IT experience in a similar role
• 1 year Technical training from polytechnic or equivalent college diploma
• Microsoft Certification preferred

• Work effectively individually or as part of a team with great interpersonal and consulting skills
• Configure and troubleshooting Microsoft Windows workstation operating systems
• Install, configure and troubleshooting Microsoft Office products
• Experience with Service Now and Kaseya Remote Support Software or other current remote support tools
• Experience with troubleshooting remotely and in person
• Experience installing/troubleshooting applications.
• Excellent written and oral communication skills and the ability to communicate technical information with clients both internal and external (C-level to front-line employees)
• Support of Printers and peripherals
• IT security understanding and support
• Good organization skills
• Ability to research and apply knowledge effectively

Ricoh