Job Description

Managed IT Services Manager - Hybrid

• We are seeking a dynamic Manager, Managed IT Services, to lead a national sales team and drive revenue growth across mid-market and enterprise accounts. This role shapes our Managed IT strategy, ensuring predictable revenue performance and delivering exceptional client experiences.
• As Manager, you will coach and develop a high-performing sales team, enforce CRM best practices, and set clear performance objectives. You will engage executive-level clients and collaborate with solution architects and cross-functional teams to design tailored, scalable IT service solutions.
• This position is responsible for pipeline generation, deal governance, and smooth handoffs to delivery, maximizing customer retention and growth.

If you thrive in a fast-paced environment and are passionate about building strategic relationships and delivering measurable results, we encourage you to apply.
Key Responsibilities:

• Leading a national team of Managed IT sales representatives to achieve growth targets for Managed IT Services across Canada.
• Driving proactive prospecting and pipeline generation for medium- to enterprise-sized customers within Canon's named-account portfolio and among existing clients, while identifying net-new opportunities.
• Engaging C-level and senior stakeholders to diagnose IT needs, business drivers, risks, and strategic objectives that inform solution recommendations.
• Guiding the team to tailor managed IT service offerings and proposals to client pain points; review and approve presentations, RFP responses, and commercial proposals that highlight Canon's capabilities and differentiation.
• Coordinating with the broader sales organization to maximize outreach, cross-sell/up-sell opportunities, and leverage existing client relationships for Managed IT deals.
• Liaising with management, solutions architects (internal and external), and professional services to design technical solutions, support onsite assessments, and ensure proposed services are feasible and scalable.
• Monitor market and competitor activity; provide field feedback to product, marketing, and enablement to refine offers, pricing, and sales messaging.
• Owning CRM discipline: ensure the team maintains accurate, timely sales records, forecasts, and opportunity hygiene in CRM systems and reporting tools.
• Establish and track team KPIs (quota attainment, pipeline coverage, win rate, deal size, sales cycle) and run regular pipeline reviews to drive predictable revenue performance.
• Leading deal governance: manage pricing approvals, contract review input, and risk escalation to Legal and Finance as needed.
• Promoting customer success and smooth handoffs to delivery and operations to ensure onboarding, SLA adherence, and account expansion.

To Succeed, You Will Need:

• Minimum 8 years of IT Services and/or Solutions experience
• Minimum 3 years of sales management experience
• Strong knowledge of IT Services, including Cyber Security, Network Infrastructure, Software Workflow Solutions, and Cloud Computing
• Advanced project and process management skills to implement budget strategies through a sales team
• Strong time management skills to balance the needs of staff, management, and customers
• Advanced analytical skills to review customer requirements, coach pricing proposals, and use information from sales operations and finance to increase sales
• Proficient in Salesforce, S21DS, Sales Logs, and Core Billing Packages
• Advanced ability to demonstrate the DSD IT Services line to customers
• Basic computer skills to review and manipulate data in Excel and create presentations in PowerPoint using Google Docs or MS Office
• French may be required in specific territories.

Why Join?
HYBRID WORK

• We offer a Hybrid work schedule. You will be in the office Mondays, Wednesdays and Thursdays each week, unless required to be at a customer's location. The remaining time, you will be able to work from a home workspace.
• When not in the field and working from home, a reliable internet connection is required. We support remote work with cloud-based applications and collaboration tools

BENEFITS

• Comprehensive health coverage plan that includes medical, dental and vision.
• Life insurance, disability and wellness programs.
• Vacation, Paid Personal Time and Sick days.
• Matching RRSP contribution & Profit-Sharing Program.
• Tuition Assistance Program for professional continuing education.
• Discounts on Canon products, retailers, memberships and more!

EMPLOYEE PERKS

• Free coffee and snacks.
• On-site cafeteria and outdoor patio.
• Employee gym and fitness centre.
• Employee referral program.
• Inspire Program, online peer-to-peer recognition for redeemable points on hundreds of products.
• Community involvement.
• Employee Appreciation Events.

Canon has been at the forefront of digital imaging innovation for more than 80 years. Since 1973, Canon Canada has been the leading provider of consumer, business and professional digital imaging solutions to Canadians.
At Canon Canada, we've established a diverse culture that's made us a respected and successful industry leader. Canon's corporate philosophy is Kyosei: all people, regardless of race, religion or culture, harmoniously living and working together into the future. We have been recognized by Forbes as one of Canada's best employers for diversity.
We are committed to environmental sustainability and have established programs that support our Kyosei philosophy and Environmental Charter. Since 2019, Canon Canada has been named one of Canada's Greenest Employers, an award that recognizes employers leading the way in creating a culture of environmental awareness.
We offer comprehensive health and wellness benefits, learning and development opportunities, recognition programs and other perks. We want your career with us to be a journey, and we provide the tools to help you contribute and succeed from Day 1.
As an equal opportunity employer, we welcome applications from all backgrounds and are committed to supporting and celebrating the diversity in our workforce. While we appreciate all applicant submissions, only those considered to be most qualified will be contacted for further assessment. Canon Canada is proud to provide accommodation(s) during the recruitment process. For applicants requiring accommodation in the recruitment and assessment process and when hired, please contact us at or at 1-855-531-3850 or 905-863-8713. To learn more about Canon Canada, visit .

Skills Required