Job Description

MAINTENANCE, TEAM LEAD

Property & Asset Management

About Us

The Calgary Drop-In and Rehab Centre (\xe2\x80\x9cthe DI\xe2\x80\x9d) is a low-barrier, housing-focused shelter that serves some of the city\xe2\x80\x99s most vulnerable people. At the DI, we focus on providing a person\xe2\x80\x99s basic needs, while doing everything possible to find them a permanent, safe home that meets their individual needs. There is no greater contribution you can make to another person\xe2\x80\x99s path of recovery and wellness than an ongoing, consistent, positive relationship of respect and kindness. The DI works within the core values of housing first, trauma-informed care, and harm reduction to support staff and guests.

Position Summary

Reporting to the Manager of Facilities Maintenance and Projects (FM&P), the Maintenance Team Lead is responsible to lead maintenance team activities in the main shelter building, and across all DI buildings as assigned. The Maintenance Team Lead must be able to perform maintenance activities including preventative maintenance, general and emergency maintenance and repairs, and custodial duties when required, but also must provide leadership of the maintenance worker team to ensure that all key deliverables are met. The Maintenance Team Lead is also a key support to the Manager, FM&P on projects undertaken across DI properties.

Time Commitment

40 hours per rotation with 5 days on and 2 days off. There is a rotational on call schedule for the weekends and you will be required to be on call based on the schedule. Some unusual hours may be required from time to time as the need arises. Schedule may be altered at the discretion of management.

Job Duties and Responsibilities

• Lead morning meetings to allocate day\xe2\x80\x99s assignments to appropriate maintenance staff.
• Manage staff on a daily basis and assign them daily duties as overseen by the Manager, FM&P
• Train staff in all areas of maintenance and ensure each team member has the complete set of skills to perform required tasks as well as provide a positive environment for staff training.
• Identify staff training needs and report them to the Manager, FM&P and work with the same to identify required training opportunities.
• Develop effective relationships with contractors through obtaining quotes, monitoring contractor\xe2\x80\x99s work and report any issues/deficiencies to Manager, FM&P
• Assist Manager, FM&P in ensuring work is completed on time and on budget.
• Close completed maintenance tickets in a timely manner and include notes on what action/repairs were made. as well as Communicate any delays or parts required in completing a job to the Manager, FM&P
• Assist Manager, FM&P in developing preventative maintenance protocols, and ensuring preventive maintenance is completed and recorded by all Maintenance team members.
• Able to prioritize workflow and ensure that jobs are completed by the Maintenance team within or above standards.
• Completes daily, weekly, and monthly checklists on building equipment maintenance procedures and maintains records of scheduled procedures.
• Assigning Maintenance ticket requests as well as tracking and reporting of weekly activity results to Manager, FM&P
• Works together with the Manager, FM&P, in ensuring that all projects are completed on time and within or under the budget scope. Manages components of key projects under the direction of the Manager, FM&P
• Ensure maintenance room/office or work area is clean and all tools are returned at the end of the shift by all maintenance team members.
• Ensure stock levels are correctly maintained.
• Ensure that all work performed by the maintenance employees is in accordance to Agency and Provincial Health & Safety standards including use of PPE
• Will be required to participate in the \xe2\x80\x9con call\xe2\x80\x9d schedule for all DI buildings.
• Provide ample notice for vacation time so that proper scheduling can occur (not applicable to emergency situations).
• Provide back-up/coverage for the Manager, FM&P when they are not on duty.

Required Competencies and Qualifications

• Completion of high school is required.
• At least two (2) years of supervisory experience.
• At least two (2) years of preventive maintenance experience.
• Past experience in project management.
• A journeyman/woman certificate in one or more of the trades required.
• Previous general maintenance experience is required \xe2\x80\x93 preference will be given to those with extensive plumbing and/or electrical background. Knowledgeable with some experience in areas such as, but not limited to: plumbing, electrical and carpentry.
• Must posses an attitude of accountability and ownership (ownership mentality)
• Valid Alberta driver\xe2\x80\x99s license (must be at least 25 years of age to meet insurance qualifications) with a clean record.
• Previous work experience in the human services field is an asset.
• Energetic and self-directed, with effective time management and organizational skills including the ability to deal with several priorities at the same time.
• Strong strategically focused analytical skills and strong critical thinker.
• Experience in providing supervision or leadership.
• Well-developed interpersonal, conflict resolution and negotiating skills.
• High morals, ethics and integrity
• Excellent communications skills, both verbal and written
• Proficient in Office365 and Microsoft Office Suite 2016
• Eager to learn new systems and adopt improved best practices.
• Must demonstrate initiative and work autonomously.
• Willingness to work outside in inclement weather.
• Must be acceptable of industry risks, including coming into contact with bodily fluids.

Working Conditions

Front-line staff are exposed to emotionally disturbing events, such as: medical distress, threatened/actual serious injury, violence, abuse, and death; where clients may be experiencing fear, terror, hopelessness, rage, self-harm and conflict. It is understood and accepted that you will be working in emotionally charged and/or high-stress situations, which may include emergency response where resiliency and stress tolerance and the ability to maintain composure, remain calm and focused is imperative. Exposure to bodily fluids may also occur.

Why the DI?

The DI aims to be an \xe2\x80\x9cEmployer of Choice\xe2\x80\x9d and affords each employee an opportunity to help make a real difference in our community, and more importantly in the lives of those who rely on our services. We take great care in hiring the right people who fit, and who share our outlook on the value of people. We believe in living our values in every word we speak and in every action we take, and we want people who share this commitment.

Our Culture

Our values form the cornerstone of our culture:

RESPECT: Our actions honour the rights, differences, and dignity of others

COMMUNITY: Through collaborative partnerships, we work together as a team, building inclusive communities

KINDNESS: We accept each person\xe2\x80\x99s uniqueness with compassion and empathy

WELLNESS: We promote, provide and support holistic wellbeing

ACCOUNTABILITY: We operate with transparency and integrity in both our relationships and our commitments.

What we Offer

Staff at the DI enjoy competitive compensation packages, including employer-paid benefits depending on role and employment type.

Some of the employer-paid group benefits include:

• Vacation days
• Sick days
• Wellness days
• Extended Health & Dental coverage
• Employer Matching RRSP Program
• Homewood EFAP
• Life Insurance and Accidental Death & Dismemberment (AD&D)

Employees will be enrolled in Long-Term Disability and Critical Illness insurance, paid for by the employee. This is mandatory and may not be opted out of.

Benefits are based on employment type and usually available the 1st of the month following your start date. If you are successful in obtaining employment with the DI, Human Resources will discuss your eligibility for benefits with you.

Alberta Living Wage Employer

The DI is an Alberta Living Wage Employer. This means we are committed to paying our employees a living wage that allows them to meet their basic needs and participate in their communities. A living wage is different from minimum wage in that minimum wage is mandatory and the same throughout the province while a living wage reflects what people need to cover the actual costs of living in their communities. Payment of a living wage is a voluntary commitment from employers to go beyond the minimum. Visit to learn more about the living wage.

The DI is an equal employment opportunity employer. We are committed to and support equal employment opportunity for all individuals without regard to race, religion, color, national or ethnic origin, gender, age, sexual orientation, gender identity, disability, or veteran status.

If you are an applicant in need of accommodations or special assistance throughout the interview process, please submit a request by email to hr@thedi.ca

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Calgary Drop-In Centre