Job Description

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Who We Are
BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6, 500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients' businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia. Further information is available at www.bgis.com
SUMMARY
The MAC Team Lead is responsible for people supervision, planning and delivering facility moves, adds or change projects, including Furniture Installation coordination.
KEY DUTIES & RESPONSIBILITIES
People Leadership
People leadership responsibilities include but not limited to:

• Supervises a team of individual contributors.
• Establishes work schedules and priorities. Assigns, prioritizes and monitors work progress and completion to ensure adherence to timeliness, quality standards and all other related requirements.
• Monitoring and providing performance feedback, evaluating performance and assisting with performance reviews.
• Hiring & retention - contributes the hiring process and retention of team members.

Supervises the delivery of as well as performs:

• Plans and delivers facility moves, adds, or changes as well as facility planning projects.
• Researches and liaises with vendors to obtain quotes. Provides recommendations on preferred vendor. Provides comments to Client regarding vendors based on their performance.
• Prepares cost estimates for assigned projects. Provide value-added solutions by suggesting cost-beneficial alternatives
• Determines and prepares resource requirements. Assigns, prioritizes and monitors work progress of vendors, installers and trades.
• Creates schedules and monitors progress against timelines.
• Develops and maintains effective relationships with vendors. Monitors work progress to ensure completion.
• Ensures assigned projects are delivered on-time, within scope, budget and requirements and complies with all regulatory, environmental, health and safety requirements.
• Develops and maintains effective relationships with clients. Resolves issues, manages client expectations, and ensures client satisfaction and addresses any client escalations.
• Liaise with Client representatives to understand project requirements. Propose alternate solutions when requirements can not be executed as requested.
• Create CAD layouts and verify CAD layouts provided by others, obtain client approval and issue to vendors for quoting.
• Review Installation plans and quotes provided by vendor, ensuring all requirements were captured and request adjustments as needed.
• Perform site verifications.
• Maintain Inventory list, ensure enough product is available for ad hoc requests, and keep list up to date
• Liaises with movers, prepare move packages and furniture tagging as required.
• Incorporates sustainable practices, where practical, into MAC delivery, in accordance with BGIS processes.
• Coordinate with Director Portfolio Services as required for Monthly Reports and resourcing.
• Move/Repair/Adjust furniture within capabilities.
• Collect and submit security clearance forms for MAC vendors required to complete work onsite. Monitor and ensure enough vendors available to completes volume of requests
• Manage and prioritize WO's and communicate with requestors to ensure timelines are met.
• Work with Senior Partners to improve processes and ensure best practices are achieved.
• Other duties as assigned.People Leadership

Demonstrates strong, competent leadership for team members to guide them in reaching their full potential and meeting their objectives, which supports achievement of our corporate goals. Specifically, these responsibilities include but not limited to:

• Full involvement with recruiting talent.
• Provides mentoring, coaching and guidance to all team members.
• Objectively recommends compensation adjustments.
• Manages all aspects of performance.
• Supervises, mentors and coaches a team of individual contributors.
• Responsible for all aspects of performance management - monitoring, evaluating and providing performance feedback, conducting performance reviews, developing performance improvement plans and monitoring progress.
• Contributes to recruiting new talent and retention of team members
• Objectively recommends compensation adjustments.
• Participates in new team member onboarding to ensure a positive and consistent experience for new team members and consistency of training and onboarding to processes, tools and other materials.
• Strives for 100% employee engagement and satisfaction through effective leadership, communication, administration and provision support including mentoring and team member development activities for direct reports.

Service Delivery

• Plans and delivers facility moves, adds or change projects as well as facility planning projects, including Furniture Installation and Sustainable Furniture & Office decommissioning projects.
• Develops a strategy for each project, taking into consideration the client's requirements and accounts deliverables.
• Works cross-functionally with other internal team members, service lines, project groups and operation groups to plan, manage and deliver projects.
• Coordinates with the client and third-party vendors for furniture delivery, installation and remediation of any furniture deficiencies.
• Develops, shares and updates the project schedule taking into consideration budget, required timeline and any risks to projects.
• Leads team calls/and provides status updates to Leadership.
• Evaluates, plans and manages all Health & Safety risks and requirements, working with the BGIS Health & Safety team and other internal groups as required.
• Ensures all projects are delivered on time, within scope, budget and requirements and complies with all regulatory, environmental, health and safety requirements.
• Provides thought leadership in the area of moves, adds and changes, furniture installation.
• Perform other duties, as assigned

Relationship Management

• Develops strong internal relationships with other team members, service lines, project groups and operation groups to plan, manage and deliver projects.
• Maintains an effective positive working relationship with all clients, concerned parties and internal teams on each project to maintain client objectives - One BGIS.
• Effectively and pro-actively communicates with concerned parties, such as Clients, contractors and industry bodies (as required) to ensure Client satisfaction and BGIS's success
• Maintains a good relationship with all third-party contractors.

Reporting & Communication

• Completes project milestone billing documents and ensures consistency throughout projects.
• Contributes to the development and upkeep of work instructions and processes with the Leadership team and others as required.
• Completes project status reporting and monthly financial reporting activities for all assigned projects.
• Participates in regular meetings with the MAC team to drive alignment and consistency in the service delivery of MAC projects.
• Communicates changes and updates to strategies and processes as required.
• Provides updates to the Leadership on project impacts and opportunities.
• Participates in project kick off meetings, both internal and external as required.
• Communicates with all project concerned parties regularly
• Maintains effective filing structure and ensures all documentation for each project is correctly filed and audit ready.

Financial Management

• Responsible for ensuring adherence with all financial and procurement policies and procedures
• Monitoring contractor Purchase Order's (PO's) and ensuring that they align with the approved budget and quote.
• Keeps track of all invoices and cross checks that work billed for aligns with work quoted.

Service Delivery Development/ Quality Management

• Works collaboratively with the Leadership team and other internal concerned parties to develop, maintain and improve upon the MAC service delivery line.
• Develop and maintain measurable Key Performance Indicators (KPI's).
• Partakes in the development and maintenance of all processes, tools and documentation for MAC such as developing playbooks for relocation, furniture installation, etc.

Business Development

• Curates a selection of successful projects to showcase for presentation purposes.
• Provides guidance and oversight for developing marketing materials to use for procuring new business.
• Ensures a positive client and occupant experience on all MAC projects to drive repeat business and differentiate BGIS as the logical choice for service delivery.
• Develop and maintains a business development strategy including identifying new contacts and opportunities to be pursued.
• Assists with business development opportunities such as scope definition, fee and proposal development.

Knowledge & Skills

• Excellent communication skills. (3 to 5 years of job-related experience in moves, add, change, furniture installation, decommissioning and facility planning projects.)
• Effective leadership skills and management skills. (Experience in customer service and client facing activities)
• Skilled in strategic thinking. (Experience managing customer relationships)
• 3+ years of furniture systems knowledge
• Advanced project coordination and organizations skills.
• 3+ years AutoCAD experience
• Has excellent relationship building and relationship management skills.
• Advanced ability to deliver non-technical projects such as moves, adds and change projects according to requirements, on time and within budget.
• Excellent problem-solving skills.
• Business development skills including solution development, proposal writing, pricing of services

Licenses and/or Professional Accreditation

• Travel to sites will be required, driver's license a bonus.

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!

Skills Required