Job Description

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HIRING IMMEDIATELY

Le Labo fragrances was born in Grasse (France), raised in New York (USA) and offers artisanal genderless scented creations (fine perfumery, home fragrance as well as formulas for body, hair, and face). Le Labo stands for "the lab" in French: Each of our boutique's function like an open laboratory designed as an entertainment park for the senses where people can take the time to smell and touch raw ingredients in order to awaken their olfactory system and trigger emotions. We freshly hand-blend our
fragrances on site, to the order and each label is personalized with the date and place of the formulation as well as a message chosen by our client. Creating soulful Beauty with Care through our craft of slow perfumery is the heartbeat of our company. We work with a community of craftspeople who shape our world: the flower harvesters, the local family farms, the candle hand-pourers, the reclaimed wood artisans, the lab technicians etc.

Joining Le Labo means joining a scented Revolution initiated more than 15 years ago as the antidote to mainstream fragrances and conventional marketing approaches. Being able to nurture our "small" roots and artisanal ethos while scaling our actions to become "big" and reach more people is our current balancing act for which we need support. Check out our manifesto online if you are intrigued, and please only engage if you truly connect with it.

JOB SUMMARY

We are currently looking for a dedicated and passionated lab technician to join our team.

Our lab technicians are brand ambassadors. They are storytellers that share the beauty of our craft with clients. Their mission is to create unique and memorable experiences for our clients, and to partner with the store manager on sales achievements and day-to-day operations. Our Lab technicians are key holders that are required to perform opening and closing duties. Our lab technician have a strong interest in supporting his/her teams, and he/she is a enthusiastic team player.

OVERVIEW OF PRIMARY RESPONSIBILITIES:

BUILD GENUINE CONNECTIONS WITH CLIENTS

Strong interest in creating sincere connections with clients

Guide the client's journey through brand story, its values/beliefs and collections

Create memorable client's experience, ensure a warmth and welcoming instore environment

Offer support and resolve client's special requests following the company's client care guide

DRIVE SALES AND SUPPORT OMNICHANNELS OPERATIONS

Support the store manager and teams to achieve sales goals, KPI targets, and store's priorities

Focus on creating strong client connections to encourage repeat visits, offer excellent customer service at all times

Prepare omnichannels orders (BOPIS, postmates, phone orders), close follow through with client communicating order's information. Ensure timely execution

Collaborate with the Online Team in assisting clients with online orders or exchanges

Assist in the fulfillment of corporate orders in collaboration with the partnership team

SUPPORT BOUTIQUE'S OPERATIONS

Execute opening and closing tasks following company's policy: store preparation and cleaness, replenishment, cash count, prepare deposit, opening & closure procedure etc...

Compound perfumes, label, and box the creations following the brand standards

Always maintain the cleanliness of the boutique and lab area

Properly handle cash transactions

Address any specific emails and requests in timely manner

Replenish stock as needed to support sales and proper merchandising of the boutique, escalate stock needs to management

Assist with monthly stock replenishment shipments: count, organization, and re-stocking

Submit maintenance requests and follow up with stakeholders

Collect and report client's product requests in OOS tracker, share with manager and teams

CHAMPION AND STEWARD Le Labo VALUES

Commit to broader responsibility & accountability for sustainability, diversity & inclusion while staying true to the Le Labo mission.

Demonstrate kindness and respect, empathy, inclusion, and humility, and ensure these are at the core of all interactions.

Embody the values of the brand manifesto through our actions, and drive accountability for contributing to the growing internal culture of Le Labo.

Create value and positive impact across all elements of our Brand, operations, teams, partners, and the broader world.

Exude passion for Le Labo and deeply appreciate, understand the Brand DNA

Qualifications

Qualifications

• Ability to communicate with warmth, sincerity, confidence and passion
• Demonstrate a genuine interest in creating sincere connections with clients and build relationships
• Excellent customer service and problem solving mindset
• Client facing experience with lifestyle brands, hospitality or retail required
• Ability to work in fast-paced environment including weekends, and holidays and occasionally evenings
• Strong in building relationships with colleagues and team player mindset
• Professional demeanor and ability to be flexible and handle change in a positive manner
• Strong attention to detail
• Ability and desire to learn new procedures and processes
• Always seeking to thrive excellence in execution
• Basic math functions such as addition, subtraction, multiplication, and division

Job: Retail - Store
Primary Location: Americas-CA-ON-Toronto
Job Type: Standard
Schedule: Full-time
Shift: Variable
Job Number: 2221437

We are an equal opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. Accommodations for job applicants with disabilities are available on request.