Luxury Travel Advisor
Niagara-on-the-Lake, ON, Canada
Job Description
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Vintage Hotels is currently seeking a part time Luxury Travel Advisor to join our growing team! Situated in the heart of Niagara, this is a great opportunity to gain valuable experience within our collection of luxury hotels. **Please note, Shifts for this role are predominantly evening and weekends. ** What you\'ll be doing:
- Providing personalized and exceptional Guest service at every given opportunity.
- Answers the telephone, takes reservations, referring calls to the appropriate person/departments as necessary.
- Responds to Guest concerns and makes reservations for accommodations, spa, dining and theatre tickets.
- Performs accounting duties related to credit card approvals for reservations and daily cash reports as needed.
- Performs sales functions, processes expectancy reports, in-house daily lists, group rooming lists and occupancy reports.
- Process spa bookings and packages as required.
- Process forms and assist in booking purchase gift letters and donations.
- Processes mass mail outs for brochures, promotions, confirmation letters and special occasions for Lais Hotel Properties Limited.
- Respond to Guest complaints, requests and referrals as necessary.
- Reserve services/ amenities in conjunction with other packages being purchased.
- Meeting established up-selling and sales goals.
- Having a thorough knowledge of Lais Hotel Properties\xe2\x80\x99 products and services.
- Suggesting additional product and services meeting our Guests\xe2\x80\x99 specific preferences.
- Grade 12 Education combined with College Tourism or Hospitality courses.
- Basic computer and keyboarding skills including Microsoft Office.
- Previous up-selling and/or sales experience is considered an asset.
- Reliable transportation.
- Ability to work in office (Please note that this role is 100% office based.)
- Ability to work evening and weekend shifts.
- Weekend and Holiday availability.
- Career advancement opportunities.
- A tenured team to support your learning and development.
- Company wide discounts on hotel stays, restaurant visits, and spa services.
- Company social events and monthly team building experiences.
- Company events
- Discounted or free food
- Employee assistance program
- On-site parking
- Store discount
- Wellness program
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Weekend availability
- NIAGARA ON THE LAKE, ON: reliably commute or plan to relocate before starting work (required)
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Job Detail
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Job IdJD2127610
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationNiagara-on-the-Lake, ON, Canada
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EducationNot mentioned