Job Description

We Bring Food to Your Family's Table

The Erb Group is one of North America's largest privately-owned refrigerated transportation providers. The Erb Group specializes on the timely, protected distribution of temperature-controlled perishable goods across Canada and the U.S. The Erb Group is a family-owned business and has been in the industry for over 65 years. Its head office is based in New Hamburg, Ontario, with additional Canadian terminals in Baden, Toronto, Thunder Bay, North Bay, Ottawa, Montreal, Trenton, and Winnipeg. In addition, we have been recognized as Best Fleets to Drive For several years, a Top Fleet Employer and continue to be a safety industry leader.

Shift:

Monday to Friday; 9:00am5:30pm



SUMMARY

The Customer Service Representative provides support for customer service operations, ensuring efficient coordination of shipments, invoicing, and customer communication. This role includes providing coverage for vacation and sick days as needed.



PRIMARY RESPONSIBILITIES

Operate and maintain Erb's Warehouse Management System (WMS) and billing software. Respond to customer inquiries, direct concerns to the appropriate department, and ensure timely follow-up. Process customer requests related to receiving, shipping, and billing. Verify the accuracy of charges, generate invoices, and manage billing cycles. Create and process shipment and receiving labels for warehouse or logistics staff. Investigate and resolve billing and inventory discrepancies, ensuring necessary adjustments are made. Deliver high-quality customer service by addressing concerns and coordinating resolutions efficiently. Schedule and confirm appointment times for customer pick-ups and deliveries. Scan and forward shipment or receipt documentation to customers as needed. Assist with transportation arrangements, ensuring timely deliveries and accurate appointment scheduling. Prepare required shipping and export documentation in compliance with regulations. Perform other duties as assigned.

REQUIREMENTS/QUALIFICATIONS

Minimum of six months of experience in a customer service role preferred. Completion of secondary school or equivalent required. Strong data entry and accuracy skills, with proficiency in company operations and software. Ability to manage difficult customer interactions with professionalism. Strong problem-solving and investigative skills. Commitment to customer satisfaction and service excellence. Self-motivated with the ability to take initiative and resolve issues proactively. Strong organizational skills and multitasking ability. Willingness to learn all aspects of the customer service department. Team-oriented mindset with a collaborative approach.

WORKING CONDITIONS

Position based on 40 hour work week. Overtime may be required.

Your Cool Work Perks

Benefits available from day 1

We're motivated by doing business with good people and hiring them too.

Company paid health insurance plans (health, prescription, dental and vision) Company paid group life insurance Long-term disability insurance Employee & Family Assistance Program (EFAP) Enjoy $1600 in massage therapy benefits TFSA and RRSP savings plans with company match contributions (available after 3 months) Profit-sharing opportunity Referral bonus program Safety shoe voucher Uniform and annual tool allowance for apprentice and mechanic technicians Corporate discounts with Josslin Insurance and Goodlife Fitness Educational assistance up to 50%, with specific training required by The Erb Group paid in full Career advancement opportunities Community and philanthropy opportunities Employee engagement events (Good Cheer Club, summer BBQs, prizes, food trucks, employee recognition programs)

How To Make Your Next Cool Move - Apply online today!



Having trouble completing the application? Contact us 1-800-461-5299 or Recruiting@erbgroup.com



Don't meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet almost every qualification. At The Erb Group, we're committed to continually improving our approach to building a diverse, inclusive, and value driven workplace. If you're excited about this role but your past experiences don't align perfectly with our job description, we encourage you to apply regardless. You could just be the right candidate for this role or others!



The Erb Group is an equal opportunity employer and is committed to providing an inclusive and barrier-free work environment, including all stages of the hiring process. If you require accommodation, please contact recruiting@erbgroup.com or call 1-800-461-5299. All information received in relation to accommodation will be kept confidential.



We thank all those who apply. Only those selected for further consideration will be contacted.