Job Description

Permanent Full Time
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We are looking for a Bilingual Customer Service Representative (Creditor Underwriting).
We currently have an opening in our Call Centre for a Bilingual Telephone Customer Service Representative for our Creditor Underwriting department. We contact applicants over the phone who are applying for Creditor Insurance for the purpose of collecting medical information and to complete required questionnaires.
What you will do

• Communicate with applicants in both English and in French
• Handle inbound and outbound calls to obtain medical information from applicants
• Responsible for processing applications
• Process requests for additional information from underwriters
• Respond to calls in a timely and professional manner
• Maintain performance standards such as productivity, quality, and schedule adherence

What you will bring

• Bilingualism (fluent in French and English) required, as the position will regularly serve our clients with English and French-speaking needs.
• Customer service focused
• Ability to handle a fast-paced environment
• Knowledge of Medical terminology (course completed or in progress)
• Excellent listening and communication skills
• Professional and able to maintain confidentiality
• Positive and collaborative attitude
• Strong keyboarding skills with high level of accuracy
• Able to work between 8am - 8pm EST (three shifts on rotation)
• Able to work in the office 1 day/week when on the 8-4pm shift
• Reliability Status Security Clearance - this can only be completed with candidates who receive an offer of employment. This is a personal security status that is required as a condition of employment before an employee can gain access to Protected B information, assets or work sites as outlined by the

website. The cost of submitting these checks will be covered by Canada Life.
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The base salary for this position is between $38,300.00 minimum - $57,400.00 maximum annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.
Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.
Be your best at Canada Life- Apply today!
Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.
You can be your best here. You're part of a diverse and inclusive workplace where your career and well-being are championed. You'll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.
Together, as part of a great team, you'll deliver on our shared purpose to improve the well-being of Canadians. It's our driving force. Become part of a strong and successful company that's trusted by millions of Canadians to do the right thing.
Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we're one of Canada's leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.
We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.
Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.
#LI-Hybrid
Requisition ID: 4400
Category: Customer Service and Administration
Location:
Toronto, ON, CA Calgary, AB, CA Edmonton, AB, CA Halifax, Nova Scotia, CA London, ON, CA Montreal, Quebec, CA Ottawa, ON, CA Quebec City, Quebec, CA Regina, SK, CA Vancouver, British Columbia, CA Winnipeg, MB, CA Langley, British Columbia, CA
Date: Oct 2, 2025
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