Job Description

Overview

We\xe2\x80\x99re looking for a Long Term Disability assistant to perform a variety of clerical and administrative duties to support our Long Term Disability Services department. In this department, we implement long-term disability benefits for workers who have permanent disabilities as a result of work-related injuries.

This position is a temporary assignment of approximately 18 months.

How you\xe2\x80\x99ll make a difference: You\xe2\x80\x99ll provide assistance to our Long Term Disability Services department with your impressive skills in administration and customer service.

Where you\xe2\x80\x99ll work

At WorkSafeBC, we offer a hybrid work model that combines the convenience of working remotely with the dynamism of working in one of our offices, based on the operational needs of the position.

In this role, you\xe2\x80\x99ll work primarily from your B.C. home and occasionally in our Richmond office.

What you\'ll do

• Respond to telephone inquiries; provide routine information in relation to pension assessments, appointments, reimbursements, policy and procedures; screen and refer calls/callers as appropriate
• Receive and screen claim files; identify \xe2\x80\x9cimmediate action\xe2\x80\x9d files; send applicable correspondence; determine correct category and assign to appropriate personnel
• Receive, date stamp, sort and prioritize all incoming mail and fax information; redirect undelivered/unclaimed mail or cheques to appropriate departments
• File correspondence and other material, or forward/deliver to personnel along with claim files where necessary. Import documents onto CMS, respond to pension commutation entitlement inquiries, review eligibility within guidelines, and forward appropriate commutation package

Is this a good fit for you?

We\xe2\x80\x99re looking for someone who can:

• Provide outstanding customer service
• Multi-task within a wide variety of assigned duties
• Accurately work with detailed information
• Meet constantly changing deadlines

Your experience and educational background:

• A minimum of grade 12 education
• A minimum of 18 months of recent, related work experience in a clerical role
• Excellent English language skills, including grammar, spelling, and reading comprehension

Important to know

Before we can finalize any offer of employment, you must:

• Consent to a criminal record check
• Confirm you\xe2\x80\x99re legally entitled to work in Canada

WorkSafeBC\xe2\x80\x99s COVID-19 Employee Mandatory Vaccine Policy (the \xe2\x80\x9cPolicy\xe2\x80\x9d) is suspended effective January 9, 2023, however we reserve the right to re-implement it in response to changes in the public health landscape, including public health orders. We are committed to the protection, health, and safety of our employees and our Communicable Disease Prevention Program and related protocols remain in effect.

Who we are

At WorkSafeBC, we promote safe and healthy workplaces across British Columbia. We partner with workers and employers to save lives and prevent injury, disease, and disability. When work-related injuries or diseases occur, we provide compensation and support injured workers in their recovery, rehabilitation, and safe return to work. We\xe2\x80\x99re honoured to serve the 2.49 million workers and 263,000 registered employers in our province.

What\xe2\x80\x99s it like to work at WorkSafeBC?

It\xe2\x80\x99s challenging, stimulating, and rewarding. Our positions offer diversity and opportunities for professional growth. Every day, the work we do impacts people and changes lives. What we do is important, and so are the people we do it for.

Our ability to make a difference relies on building a team with a rich variety of skills, knowledge, backgrounds, abilities, and experiences that reflects the diversity of the people we serve. We are committed to fostering a welcoming, inclusive, and supportive work culture where everyone can contribute as their best, authentic self.

Learn more: Discover .

Our benefits

As a member of our team, you\xe2\x80\x99ll have access to services and benefits that help you get the most out of work \xe2\x80\x94 and life. You will receive a competitive salary of $25.53 per hour, plus an additional 4% in lieu of benefits and 4% in lieu of vacation.

Want to apply?

• Applications are welcomed immediately, however must be received no later than 4:30 p.m. PST on the closing date.
• Please note that we will be starting assessments prior to the closing date.
• We encourage all qualified applicants to apply. If you require an accommodation in the assessment process, please email

when you submit your application.

WorkSafeBC