Job Description

Apply By: Monday, July 14, 2025 11:59 pm EDT

LTC Home Assessment & Triage Officer

=========================================

Job ID:

230963

Posting status:

Open

Organization:

Ministry of Long - Term Care

Division:

Long-Term Care Inspections Branch

City:

Newmarket, Oshawa

Position(s) language:

English

Job term:

1 Permanent

Job code:

50154 - Medical Assistant 3

Salary:

$1,164.40 - $1,286.40 Per week
*Indicates the salary listed as per the OPSEU Collective Agreement.

Are you ready to make a difference? Awesome people. Rewarding work.

The Ministry of Long-Term Care (MLTC) has a responsibility over the LTC Sector to bring about change and ensure our systems are healthy, safe and promote an environment for healing and excellence in resident care.



We are committed to bring about this change through the recruitment of passionate Registered Practical Nursing (RPNs) whether you are ready to start your career as a new graduate or gain valuable experience in your existing career. This position offers the opportunities to develop and demonstrate your expertise in a wide range of complex health care settings, supporting societies most vulnerable demographics.

What you'll do:

The foundation of our relationship with Ontarians is trust; we must be responsible stewards of clients in Long-Term Care Homes they entrust us to protect. We take that responsible to heart and then some. In this role, you'll get to contribute heavily to that charter.



LTCH Homes Assessment & Triage Officers are the first point of contact, promoting the health, safety, comfort and rights of Long-Term Care Home residents. Through the thorough assessment of LTC homes information, you will determine requirements for inspections and potential non-compliance with the applicable legislation, regulations and standards.

What you're good at:

Thrive in a high-volume, fast-paced environment. Enjoy the challenge of a position where no two days are alike. Are a positive, high-energy health care professional who are not just looking for a job, but a meaningful career.

What you'll bring:

Passion for improvement. Ability to work independently. Great people skills. Enthusiasm and eagerness for continued learning to refresh and develop new skills. Devotion to impact lives across the Province.

Please note

the successful candidate may work out of the following locations:

1 permanent vacancy working within the Central East District at either the Newmarket or Oshawa office.

About the job

-----------------


In these positions, you will:

Gather, document, assess and triage information (concerns, complaints and critical incidents) received regarding Long-Term Care Homes in Ontario. Determine the severity of the information received and outline the associated risks to residents. Determine the inspection program's response and action. Support and conduct inquiries and off-site inspections as required. Prepare correspondence, briefing notes and other materials as required.

What you bring to the team

------------------------------

Mandatory requirements

Current registration as a Registered Practical Nurse (at minimum) with the College of Nurses of Ontario. Willingness to travel small distances on a periodic basis for training and education.

Communication, Listening and Interviewing Skills:

You have the ability to deal with contentious issues, sensitive personal health information and complaints from upset or angry individuals. You are able to effectively communicate with the residents, complainants, stakeholders, the public and LTC Home staff. You can communicate with persons about complex health care issues.

Clinical Nursing and Assessment Skills:

You have the ability to assess information gained from discussions and interviews regarding the care and services provided to residents. You are able to determine if there is a true risk of harm to residents. You are able to discuss medically complex situations and current clinical best practices with other health professionals. You possess the ability to determine what legislative requirements may be in non-compliance.

Knowledge of Health Care Operations:

You have demonstrated knowledge of long-term care homes and health care system operations. You have proven knowledge of current health care practices (e.g. medication administration, skin and wound care, pain management, responsive behaviours, etc.). You have the ability to interpret, apply and ensure compliance with relevant acts and regulations governing Long-Term Care homes (e.g. Fixing Long-Term Care Act, 2021, the Provincial Offences Act, etc)

Problem-Solving and Conflict Resolution Skills:

You have the ability to appropriately respond to complaints about resident care and services. You are able to prepare ministerial responses to resident care issues. You have the ability to diffuse and resolve contentious and highly sensitive issues.

Other Important Skills:

You possess written communication and computer skills to develop correspondence and briefing notes. You have the ability to work collaboratively within a provincial team. You have the ability to work independently and make logical decisions in an emotional, high stress environment.

Don't meet every qualification?

-----------------------------------


If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!

How we support diversity, inclusion and accessibility

---------------------------------------------------------


We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.



Our hiring process is accessible, consistent with Ontario's Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please contact us.



Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:

diversity, equity and inclusion initiatives accessibility Anti-Racism Policy

Additional information:

---------------------------

Apply by:

Monday, July 14, 2025 11:59 pm EDT

Position details:

1 English Permanent, 33 King St W, Oshawa, Central Region or 465 Davis Dr, Newmarket, Central Region

Compensation group:

Ontario Public Service Employees Union

Work hours:

Schedule 4.7

Category:

Health and Social Services

Posted on:

Friday, June 27, 2025

Note:

T-LC-230963/25

How to apply:

-----------------


You must apply online.

Your cover letter and resume combined should not exceed five (5) pages. For tips and tools on how to write a concise cover letter and resume, review the Writing a Cover Letter and Resume: Tips, Tools and Resources.

Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, you must show how you demonstrated the requirements for this job. We rely on the information you provide to us.

Read the job description to make sure you understand this job.

OPS employees are required to quote their WIN EMPLOYEE ID number when applying.

If you require a disability related accommodation in order to participate in the recruitment process, please Contact Us to provide your contact information. Recruitment services team will contact you within 48 hours.

Language requirements and assessment:

All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matiere de langue et evaluation:

Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichees en francais et en anglais. Consultez la section Langue du ou des postes en haut de chaque offre d'emploi pour connaitre les exigences linguistiques. Pour tous les postes, les candidats sont evalues en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/francais), vous devrez egalement passer un test de competences linguistiques en francais.

Strengthening Ontario, together