Job Description

Job Summary

If you have passion for hospitality, enjoy meeting new people and enjoy giving customers a great start to their travels in a bustling & exciting airport setting, then this is the role for you!

Swissport operates 50+ airport lounges across the world under the brand name of "Aspire Lounges".

Our lounges are not quite cafes or restaurants but offer a haven for guests looking for a comfortable seat, complimentary food and drinks, great WiFi and above all a fantastic experience before their flight, no matter the reason for the journey.

The Lounge Agent will take care of the operations on a rotation basis related to the check-in process at the lounge, overseeing the buffet, replenishing the buffet, servicing guest requests as well as having tasks of cleaning up tables after client use.

Our lounges are open to the public from 4am-10pm therefore we are presently looking for agents that are available to work the morning, afternoon, or evening shifts.

Job Responsibilities

• Always provide to the passengers an exceptional level of customer service
• Greet passengers as they enter the Lounge and introduce them to all aspects of the Lounge product, advising them of all available services and helping to maintain customer loyalty
• Liaise with service providers and supervise contracted staff, overseeing catering, cleaning, and maintenance operations, so that service standards are met and maintained
• Assist operational staff in a proactive manner, to ensure passenger needs are met by undertaking seat changes, issuing of boarding cards, check-in of transit passengers, and reservation changes
• Keep all passengers in the lounge informed regarding their flight departure and any other information pertaining to their flight
• Provide information of the airport and its facilities (Flight schedules and airlines information, direction to the departure gates, etc.) to the customers.
• Responsible to restock shelves and coolers. Assist with inventory check.
• Collect dirties and support the back of the house, ensure washroom checks are done.
• Prepare and handlebar duties, to monitor the alcoholic consumption of customers.
• Help serving customers at different areas in the lounge and bar.
• Carry out regular checks of all areas of the lounge to ensure professional image and follow up with maintenance works.
• Ensure that proper cleaning procedures are adhered to, and personal protective equipment (PPE) is always worn during the shift. Employees are expected to follow all health and safety regulations, enforced, and updated by the company.
• Answer phone calls and other duties assigned as directed by the Lounge Supervisor.

Requirements

• Fully vaccinated for COVID-19
• Have Canadian citizenship or permanent resident status
• Flexible to work on various shifts (days, evenings, nights, weekends, holidays)
• Bilingual in French and English, spoken and written

Qualifications

Qualifications

• High School diploma or GED equivalent
• Passionate about customer service and must have relevant work experience
• Experience as a passenger agent or equivalent experience in aviation field is an asset
• Self motivated and able to work independently
• Attentive to detail and numerate
• Ability to follow processes and procedures and apply flexible approach when required
• Communication and writing skills
• Ability to use computers and knowledge to work with Micro Soft applications (Word, Excel, PowerPoint)
• Good organizational skills and Ability to prioritize
• Positive attitude and self-motivated
• Able to stand for long hours

What we offer:

• Competitive pay rate
• Paid training
• Group benefits (Insurance, RRSP's, etc.)
• Paid parking
• Uniform

Equal Employment Opportunity Statement

Swissport as an equal opportunity employer bases its hiring decisions on the business need and the best qualified candidates available and does not discriminate in its employment decisions based on any protected category. Candidates who are offered employment may be subject to a criminal record and other background checks as permitted or required by company policy or applicable law.

About us

In 2021, Swissport International AG provided best-in-class airport ground services for some 97 million airline passengers (pre-COVID 2019: 265 million) and handled roughly 5.1 million tons of air freight (2019: 4.6 million) at over 120 air cargo centers worldwide. Several of its warehouses have been certified for pharmaceutical logistics by IATA's CEIV Pharma and by the British MHRA. The world's leader in airport ground services and air cargo handling, with currently around 48,000 employees, was active at 287 airports in 45 countries on six continents as of 14 July 2022.