Job Description

We Bring Food to Your Family's Table

The Erb Group is one of North America's largest privately-owned refrigerated transportation providers. The Erb Group specializes on the timely, protected distribution of temperature-controlled perishable goods across Canada and the U.S. The Erb Group is a family-owned business and has been in the industry for over 65 years. Its head office is based in New Hamburg, Ontario, with additional Canadian terminals in Baden, Toronto, Thunder Bay, North Bay, Ottawa, Montreal, Trenton, and Winnipeg. In addition, we have been recognized as Best Fleets to Drive For several years, a Top Fleet Employer and continue to be a safety industry leader.

Shift:

Full-time position, salary based on 42.5 hours per week. Monday - Friday; 8am-5pm



SUMMARY

The incumbent is responsible for ensuring loads and dispatches for each truckload board are executed according to plans set by Lead Planners. The goal is servicing clients efficiently while meeting a high standard of customer service. Trouble shooting problems, immediately addressing transit delays or challenges, and quickly and effectively altering previously planned dispatches when necessary to limit service problems and contribute to driver satisfaction.



PRIMARY RESPONSIBILITIES

Working in coordination with planners to direct the scheduled assignments of drivers. Accurately and consistently monitor and track driver progress to ensure drivers and shipment remain on schedule. Take direction from planners pertaining to load plans, customer requirements, and driver instructions Maintain and build a positive rapport with drivers and other departments; being the first point of contact for the assigned group of trucks (phone and satellite messaging) Motivated to connect, communicate and assist with all driver inquiries Track shipments from pick up through delivery and provide up-to-date information to operations team and/or customers. Provide accurate directions for pickup and delivery services. Negotiating with drivers on delivering planned loads, and provided printed directions and instructions when necessary. Act as liaison between driver, operations, shop, driver services etc. Work with Fleet Manager and inter-company staff to maintain equipment consistent with the preventative maintenance program and CVOR requirements. Work with shop in scheduling maintenance repairs as required. Liaise with other operating locations to maximize equipment efficiency and utilization. Respond to queries from employees and customers regarding service issues. Prepare various daily, weekly, and monthly reports. Assist in preparing necessary paperwork relating to shipping schedules, customs, fueling, loading and provide to the appropriate stakeholders Greet and direct drivers at the driver window Back up for department staff, when required. All other duties as required.

REQUIREMENTS/QUALIFICATIONS

A positive attitude and excellent customer service skills. Strong leadership skills with the ability to solve problems quickly and efficiently. Three (3) years previous experience with dispatching in the transportation industry preferred. Sound knowledge of MS Office particularly Excel. Previous experience with routing software is an asset. Ability to identify and constructively make recommendations regarding operational improvements Technical knowledge of major vehicle systems and various equipment types considered an asset. Knowledge of Highway Traffic Act, hours of service logs, load security and Regulations Strong written and oral communication skills Flexibility for coverage

WORKING CONDITIONS

Full-time position, salary based on 42.5 hours per week. Monday - Friday; 8am-5pm



Your Cool Work Perks

Benefits available from day 1

We're motivated by doing business with good people and hiring them too.

Company paid health insurance plans (health, prescription, dental and vision) Company paid group life insurance Long-term disability insurance Employee & Family Assistance Program (EFAP) Enjoy $1600 in massage therapy benefits TFSA and RRSP savings plans with company match contributions (available after 3 months) Profit-sharing opportunity Referral bonus program Safety shoe voucher Uniform and annual tool allowance for apprentice and mechanic technicians Corporate discounts with Josslin Insurance and Goodlife Fitness Educational assistance up to 50%, with specific training required by The Erb Group paid in full Career advancement opportunities Community and philanthropy opportunities Employee engagement events (Good Cheer Club, summer BBQs, prizes, food trucks, employee recognition programs)

How To Make Your Next Cool Move - Apply online today!



Having trouble completing the application? Contact us 1-800-461-5299 or Recruiting@erbgroup.com



Don't meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet almost every qualification. At The Erb Group, we're committed to continually improving our approach to building a diverse, inclusive, and value driven workplace. If you're excited about this role but your past experiences don't align perfectly with our job description, we encourage you to apply regardless. You could just be the right candidate for this role or others!



The Erb Group is an equal opportunity employer and is committed to providing an inclusive and barrier-free work environment, including all stages of the hiring process. If you require accommodation, please contact recruiting@erbgroup.com or call 1-800-461-5299. All information received in relation to accommodation will be kept confidential.



We thank all those who apply. Only those selected for further consideration will be contacted.