Job Description

Are you looking to make a difference in a patient's life? At AmerisourceBergen, you will find an innovative and collaborative culture that is patient focused and dedicated to making a difference. As an organization, we are united in our responsibility to create healthier futures. Join us and Apply today!

What you will be doing

We are World Courier, an AmerisourceBergen Company; World Courier is a provider of premium logistics services and the leading global specialty supplier of transportation, storage and distribution services for multinational biopharmaceutical clinical trials. With more than 2,500 employees in more than 50 countries, we combine our global reach with a local presence.

PRIMARY DUTIES AND RESPONSIBILITIES:

• Act as the main points of contact for the target customer segments.
• Complex problem resolution, shipment and non-shipment related.
• Addressing customer complaint and driving efforts for systemic improvements.
• Stay abreast of changes in the environment of targeted customers.
• Be an internal expert on the customer segment helping to guide colleagues and sales towards better outcomes.
• Develop a trusting relationship with target customer segment.
• Support customers on-site.
• Accompany and assist BDM's during their meetings with current and prospective clients
• Able to provide assistance to the station Operations Manager on complex assignments which could include but is not limited to authoring CAPA's, monthly checks, problem resolution responses to incident and customer comments.
• Provide leadership support in the absence of the Customer Service/Operations Lead
• Ability to be named to a Specialized team (EPL, TCS, DTP, CGT, CT etc)
• Assisting in the training of new employees.
• Act as a buddy and a mentor to new and developing colleagues
• Everyone is responsible for following up on live jobs, even if not your order.
• Assist the Training Specialist in developing new training materials and act as a subject matter expert.

Demonstrating flexibility in work schedule, WC is a 24 hour company will require overtime, holiday

What your background should look like

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

• Minimum of 2 years' experience in customer care coupled with a High School diploma
• Potential for travel to a multitude of destinations worldwide.
• Effective written and verbal communication skills in English and/or French
• Creative problem solving
• Flexibility to work multiple shifts
• The ability to work with minimal supervision

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

• Strong knowledge of geography.
• Ability to multi-task.
• Team player.
• Excellent written and oral communication skills.
• Professionalism.
• Sense of urgency.
• Positive attitude.
• Major Duties and Responsibilities

As of October 18, 2021, AmerisourceBergen requires all Canadian team members to be fully vaccinated and show proof of completed vaccine status at time of hire. If you cannot receive the COVID-19 vaccine due to a qualifying medical condition or sincerely held religious belief you will be required to follow AmerisourceBergen's policy and process to apply for an exemption/accommodation.

What AmerisourceBergen offers

We offer competitive total rewards compensation. Our commitment to our associates includes benefit programs that are comprehensive, diverse and designed to meet the various needs across our associate population.

Throughout our global footprint and various business units, we take a balanced approach to the benefits we offer. Many benefits are company-paid, while others are available through associate contributions. Specific benefit offerings may vary by location, position and/or business unit.

Schedule

Part time

Affiliated Companies: Affiliated Companies: World Courier of Canada Ltd

Equal Employment Opportunity

AmerisourceBergen is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

COVID-19 Vaccine Policy

As of October 18, 2021, AmerisourceBergen requires all Canadian team members to be fully vaccinated and show proof of completed vaccine status at time of hire. If you cannot receive the COVID-19 vaccine due to a qualifying medical condition or sincerely held religious belief you will be required to follow AmerisourceBergen's policy and process to apply for an exemption/accommodation.

Accessibility Policy

AmerisourceBergen is committed to fair and accessible employment practices. When requested, AmerisourceBergen will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.