Job Description

Reports to: Sr. Manager, Logistics



Sundays Company is a direct-to-consumer, online-first furniture brand based in Vancouver, BC. We're a young company with big plans--and we're looking for a Logistics Manager who thrives on operational precision and exceptional customer experience. This role leads our fulfillment and delivery operations, ensuring every customer order ships on time, from the right warehouse, and within the promised delivery window. You'll oversee the team responsible for day-to-day logistics execution, monitoring reports, auditing systems, managing returns, and leading escalations to deliver a seamless experience from shipment to pickup.



You're analytical, organized, and execution-focused--a problem solver who thrives in a fast-paced environment and ensures the details always add up to great customer service.

Key Responsibilities

Order Fulfillment & Delivery Performance

Lead the logistics operations team to ensure all customer orders are fulfilled and delivered on time with excellent service. Monitor and maintain daily and weekly order reports to ensure fulfillment from the correct warehouse and adherence to customer delivery promise windows. Audit system integrations (Shopify, SAP, WMS) to identify and resolve any order, tracking, or data failures that could impact delivery timelines. Investigate and resolve exceptions or delays promptly, working with internal teams and carriers to ensure fast resolution.

Returns & Reverse Logistics

Oversee the returns process to ensure items are picked up from customers on time and processed accurately. Partner with Customer Care and warehouse teams to maintain a seamless returns experience. Track and report on return and replacement trends; identify root causes and recommend process improvements.

Escalation Management

Act as the primary lead for logistics-related customer escalations, collaborating with Customer Care, Retail, and Operations to resolve issues quickly and within SLA. Coordinate root cause analysis on recurring issues and implement corrective actions to prevent reoccurrence. Maintain clear communication with internal stakeholders to ensure alignment and visibility on critical escalations.

Team Leadership & Accountability

Supervise, coach, and develop the logistics team to ensure consistent execution of daily tasks and adherence to SOPs. Monitor workloads and ensure balanced coverage across forward and reverse logistics. Conduct regular audits of team performance, ensuring accuracy, timeliness, and accountability.

Reporting & Continuous Improvement

Build and maintain reporting dashboards for fulfillment, delivery performance, and returns. Track KPIs such as on-time delivery rate, fulfillment accuracy, and return cycle time. Identify and drive process improvements through better system use (SAP, Excel, or automation tools). Collaborate with the Sr. Manager, Logistics on improvement initiatives and escalations involving carrier or 3PL performance.

Qualifications

Minimum 3 years of progressive leadership experience in logistics, fulfillment, or supply chain operations. Strong analytical and reporting skills with proficiency in SAP (Business One preferred) and Excel. Hands-on experience in order management, fulfillment execution, and reverse logistics. Excellent organizational, communication, and problem-solving skills. Proven ability to lead teams and maintain high accuracy under tight timelines. Experience in e-commerce or multi-warehouse operations preferred. Familiarity with Shopify, Freshdesk, or similar systems is an asset. Ability to work independently and manage priorities across multiple stakeholders.

WHAT WE OFFER:

A competitive salary plus bonus Comprehensive benefits plan (health, dental, vision) with enhanced coverage for mental health resources and support. Work-life balance in a hybrid environment with the opportunity to work from anywhere for up to two weeks per year. Modern, casual, dog-friendly, open office with views of downtown Vancouver and the North Shore mountains Stocked kitchen with snacks, fresh fruit, coffee and tea Ergonomic workstations with sit-stand desks Free electric vehicle charging at our head office Generous product discounts for yourself, friends and family Professional development opportunities In-office employee only gym and free weekly spin classes at Ride Cycle Club (locations in Vancouver and Toronto)
Salary range for this role is $80,000 - $95,000 per year based on experience.



We appreciate hearing from all candidates, however, only those under consideration will be contacted. Sundays is proud to be an equal opportunity employer who is committed to inclusive hiring practices.