Job Description

Location:

970 Verbena Road, Mississauga, ON, L5T 1T6

Schedule:

Full-time, Thursday- Monday | 9:00 AM - 5:00 PM (Tuesday-Wednesday off)

Position Overview:

FB Canada Express is seeking a dedicated and detail-oriented

Logistics Coordinator

to oversee freight coordination and dispatch, ensuring timely deliveries and exceptional customer service. The ideal candidate thrives in a fast-paced environment, demonstrates strong organizational and problem-solving abilities, and communicates effectively with both internal teams and external partners.

Key Responsibilities

Freight Coordination & Dispatching

Plan and schedule shipments according to priority to ensure timely deliveries. Prepare and manage documentation for shipment clearance. Perform administrative tasks related to manifesting, tracking, and record-keeping.

Customer Communication & Support

Respond promptly and professionally to customer pickup inquiries. Provide updates and resolve issues via email and phone throughout the shipment process.

Partner & Carrier Collaboration

Coordinate daily with courier and warehouse partners to ensure smooth operations. Follow up proactively to ensure deliveries are completed efficiently and to customer satisfaction.

Collections & Billing Support

Track outstanding invoices and collaborate with the finance team to ensure timely payments. Communicate with customers regarding payment status and resolve billing issues. Maintain accurate records and support reporting as needed.

Qualifications

Skills & Competencies

Minimum

2 years of experience

in logistics, dispatching, or a related field. Strong organizational and multitasking skills with a proactive, solution-oriented mindset. Proficient in MS Outlook, Word, and Excel with excellent attention to detail. Exceptional customer service and communication skills (written and verbal). Knowledge of customs paperwork is an asset. Ability to thrive under pressure in a high-volume logistics environment.

Professional Traits

Team player with strong interpersonal and collaboration skills. Capable of managing priorities and deadlines in a fast-paced setting.
FB Canada Express is an equal opportunity employer. We are committed to fostering an inclusive and accessible environment where all employees feel valued, respected, and supported. If you require accommodation during any stage of the recruitment process, please let us know and we will work with you to meet your needs in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and applicable human rights legislation.

Job Type: Full-time

Pay: $19.00-$21.00 per hour

Expected hours: 40 per week

Additional pay:

Overtime pay
Benefits:

Company events Dental care Extended health care On-site parking Paid time off Vision care
Schedule:

8 hour shift Monday to Friday Weekends as needed
Experience:

Logistics Coordinator: 2 years (preferred)
Work Location: In person