Job Description

Job Overview

We're hiring a

Load Booking Coordinator / Account Specialist

to join our operations team. This role is essential in maintaining daily freight activity and ensuring consistent communication with customers and brokers. You'll be responsible for

booking loads

,

setting appointments

, and

ensuring all shipment information is accurate and up to date

--keeping freight moving and relationships strong.

Duties

Book freight loads through online load boards (e.g. Loadlink, ITS) and direct customer outreach Maintain ongoing communication with customers to confirm details, update statuses, and resolve issues Schedule and manage pickup and delivery appointments Monitor shipment timelines and notify stakeholders of any delays or disruptions Answer customer phone calls and respond to all email communications promptly and professionally Maintain accurate and up-to-date information in dispatch systems Coordinate with internal dispatch and driver teams to align booking and delivery expectations Track and manage multiple loads at once with precision and urgency

Requirements:

Previous experience in Logistics Coordinator role Good industry market knowledge and awareness Exceptional negotiation and customer service skills Experience working with Load Link and UFOS programs (an asset) Professional, courteous, polite, with excellent telephone manners Strong organizational and time management skills Fluency in verbal/written English Strong computer skills (MS Outlook, Word, Excel) Ability to work in a dynamic and fast paced environment Great problem solving skills After hours support is required on rotation basis
Job Types: Full-time, Permanent

Pay: $17.20-$32.67 per hour

Work Location: In person