Job Description

Requisition ID: 171422

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose

Responsible for ensuring effective and efficient delivery of learning programs via the Bank\'s Learning Management System (LMS). This role supports and ensures optimal LMS performance through identification, resolution and prevention of system errors.

Key Accountabilities

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Completes all assigned projects and day-to-day tasks accurately, ensuring timely delivery of LMS assets.
• Serves as a subject matter expert for key stakeholders across Scotiabank regarding LMS content administration by advising on platform capabilities and limitations.
• Manages and enforces LMS content configuration standards and processes.
• Supports all LMS configurations including creation of courses, programs, curricula, quizzes, surveys (etc.), according to established standards and requirements.
• Identifies opportunities for process improvements and proposes solutions to resolve challenges.
• Responds to learning inquiries received through the Case Management System in support of the Learning Operations Advisor and Employee Services teams.
• Escalates LMS issues or enhancement suggestions to the appropriate stakeholder groups, tracking progress and documenting resolutions as appropriate.
• Adheres to LMS Operations established processes and SLAs.
• Understands how the Bank\'s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank\'s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
• Champions a high performance environment and contributes to an inclusive work environment.

Experience / Education:

• Post-secondary Degree or Diploma in a technology related area
• Previous experience in learning management system administration and technical support
• Strong knowledge of Organizational structure and complexity
• Strong problem solving skills in supporting and troubleshooting online technology
• High proficiency with MS Office Suites, particularly Excel, Word and Outlook
• Experience with SuccessFactors or other major LMS application is considered an asset
• Strong communication skills, both verbal and written
• Excellent organization and process definition/management skills
• Flexibility to adapt to a variety of tasks, functions and changing priorities
• French and Spanish language skills are considered an asset

This is a temporary, full time role for 12 months.

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

Scotiabank