Job Description

Kreos Aviation - Line Technician

Position Profile

:

Under general supervision, perform duties related to the customer service and fuelling for the Kreos FBO(s) in Saskatoon. This includes: the fuelling of Commercial, Itinerant, Contract and Corporate aircraft; the movement and all related ground handling services of aircraft, the promotion of the Kreos Aviation services and facilities, and opening and closing the facility. All work is to be done by adhering to the prescribed safety standard and in accordance with Shell and Kreos Avitation policies and procedures.

The individual in this position should be self motivated and have a high regard for safety. Reference the attached "Before You Apply" section at the end of this document for further information.

Reports To:

Fuel Supervisor

Direct Reports

: None

Pay Range:

Dependent on experience

Responsibilities and Accountabilities (WHAT)

Greet customers and marshal aircraft providing exceptional customer service. Provide professional ground handling and baggage service to all customers' aircraft. Safely operate aircraft in and out of the hangar and on or off various aprons of the airport. Receive fuel into bulk storage facility, as necessary following Shell's SAOM procedures.
Fuel aircraft in a safe, accurate, clean and timely manner, meeting required aviation fuelling safety standards.

Performs Quality Control checks and tests on fuel, fuel dispensing and ground service equipment and records results as specified in the procedure manual.

Maintain the Quality Assurance Fuel Program records as specified on a daily, weekly, monthly, quarterly and yearly time basis.

Process all required documentation to fulfil the needs of invoicing and/or collection of account, which will include the operation of Point-Of-Sale equipment.

Conducts general repairs to vehicles and equipment including ongoing cleaning and maintenance.

Perform housekeeping/janitorial duties and minor repairs to maintain facility and property in a clean, safe, and professional environment.

Assists in additional duties as assigned in support of all team members.

Foster an environment of teamwork and good relations with all departments.

All personal are encouraged to be on the alert for hazards on the job, and are responsible for the prompt and diligent reporting of all observed or suspected hazards.

As a demonstrated interest in the safety of all employees and the general public, and as a condition of employment, each member of this organization agrees to report all errors, irregularities, incident and accidents honestly and without fear or reprisal.

REQUIREMENTS:

Education:

High School Diploma

Ability and willingness to obtain and complete the following:

Class 3A Licence with clean drivers astract and the ongoing maintenance of a clean abstract for the duration of the position

Airside Vehicle Operators Permit (AVOP)

Radio License and Aircraft Surface Contamination endorsement

Restricted area Identification Card (RAIC)

Shell Aviation Operational Training (ACE)

Experience:

Familiarity with operation of aircraft ground handling equipment, aviation fuel trucks and fuel equipment is an asset.

Skills

:

Excellent oral and written communication skills coupled with internal and external customer service skills.

Willingness to work shifts as assigned coupled with the ability to work independently.

Self-motivated with mechanical aptitude.

Ability to learn and adapt quickly to a tight time schedule.

Ability to multi-task and attention to detail.

Ability to work in a fast-paced environment, adapt quickly to change and reprioritize as necessary to ensure the service standards of the company are met.

Ability to work irregular/flexible hours including evenings and weekends

Computer skills (including Microsoft products such as Outlook, Word, and Teams) with a high degree of accuracy.

EQUIPMENT TO BE USED:

Various communication equipment, which include radio base unit, hand held radio, cell phone, etc.

Aviation refuelling trucks and equipment

Tandem axle vehicles

Various office equipment

Telephones

Ground handling equipment (Ground power unit (mobile), Lav cart, oxygen cart, generator sets (GPU), tractor tug and related ground handling equipment)

De-ice equipment

Normal office equipment

TYPICAL PHYSICAL DEMANDS:

Ability to lift 50+lbs

TYPICAL MENTAL DEMANDS:

Must be able to organize and meet simultaneous fuel schedules and work assignments.

Ability to quickly adapt to constantly changing situations and work environments.

WORKING CONDITIONS:

Ability to work shifts as assigned on days, evenings, nights and weekends with the flexibility to accommodate delays and possible overtime.

Ability to report to work if called.

Ability to work in extreme hot and cold temperatures with the majority of work being outdoors.

Competencies (HOW)

Approachability:

Is easy to approach and talk to, spends the extra effort to put others at ease, can be warm, pleasant, and gracious; is sensitive to and patient with the interpersonal anxieties of others, builds rapport well, is a good listener, is an early knower, getting informal and incomplete information in time to do something about it.

Composure:

Is cool under pressure, does not become defensive or irritated when times are tough, is considered mature, can be counted on to hold things together during tough times, can handle stress, is not knocked off balance by the unexpected, doesn't show frustration when resisted or blocked, is a settling influence in a crisis.

Customer Focus:

Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

Dealing with Ambiguity:

Can effectively cope with change, can shift gears comfortably, can decide and act without having the total picture, isn't upset when things are up in the air, doesn't have to finish things before moving on, can comfortably handle risk and uncertainty.

Decision Quality:

Makes good decisions (without considering how much time it takes) based upon a mixture of analysis, wisdom, experience, and judgment, most of his/her solutions and suggestions turn out to be correct and accurate when judged over time, sought out by others for advice and solutions.

Ethics and Values:

Adheres to an appropriate (for the setting) and effective set of core values and beliefs during both good and bad times; acts in line with those values; rewards the right values and disapproves of others; practices what he/she preaches.

Integrity and Trust:

Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn't misrepresent him/herself for personal gain.

Interpersonal Savvy:

Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.

Organizing:

Can marshal resources (people, funding, material, and support) to get things done; can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently arranges information and files in a useful manner.

Problem Solving:

Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers.

Time Management:

Uses his/her time effectively and efficiently, values time, concentrates his/her efforts on the more important priorities, gets more done in less time than others, can attend to a broader range of activities.

Written Communications:

Is able to write clearly and succinctly in a variety of communication settings and styles, can get messages across that have the desired effect.

Before you apply, consider this.....

It's tempting to embrace the security of a big corporate machine where you don't have to take responsibility or be accountable for anything but your 6x6 space. For some people that works, but that isn't us. If you have ever said, "that's not my job", then Kreos isn't for you. We're looking for someone who isn't afraid to jump off the cliff and grow wings on the way down. Someone who says, "I've got this" when crap hits the fan and everyone else is running the other way. Yes. There is hard, stressful, and uncomfortable work involved.

Could the Wright brothers even contemplate the possibilities we are seeing in today's aviation industry? Back then no one could have guessed the importance of Pilots, Engineers, and other Aviation Professionals.

Bloomberg magazine ranks the jet engine as the number one world game changer in the last 85-years helping people experience places never imagined and businesses to grow exponentially. Few see the depth of what it takes to ensure the safe operation of an aircraft that moves 500 miles per hour. This isn't the car and truck industry.

If you've done the hard work to become a professional pilot, a master of aircraft maintenance, or other customer-oriented professional we're hoping you'll spend a minute to consider working at Kreos Aviation.

We're talking about someone who truly understands the full range of what an Aviation Professional does: the discipline of attention to detail, the ability to assess and problem solve, and the passion to care about satisfying client needs. All that, plus the eggs to work on things that might not work. To create and change for the benefit of everyone, even if you don't know who everyone is.

Over the last 10 years, Kreos has changed the landscape of Saskatchewan aviation. We offer a rare customized and confidential experience. There is an undertone of mystery to our business style that is intriguing and draws the curious and unthreatened. As we grow, we will continue to scout exceptional people who are prepared to stand up and make a difference. In fact, we insist on this.

We know 'why' we are here. How we do it is constantly changing based on adding value to our people, our business, our customers, and the community. Everyone's input and insight is essential. Your portfolio, references, track record, and personality is what we look at when choosing the right person.

Here are some key benefits and requirements:

We pay well and have company benefits. If there is a licence associated to your position, you need it. We are focused on efficiencies and profitability, which come in part from a fun and healthy work environment. We are a small company, obsessed with safety and customer; where everyone has an opportunity (if they choose) to contribute and make a difference. You will need to be flexible enough to work outside the parameters of a standard 5-day, 40-hour work week in order to answer a call or finish what was started. You may need to work weekends and after hours; that's the nature of our business.

If this fits with you, we hope you contact us. We are always looking for great people who want to do work that matters.

Job Type: Full-time

Pay: $18.00-$25.00 per hour

Benefits:

Dental care Paid time off Vision care
Education:

Secondary School (preferred)
Licence/Certification:

Class 3 Licence (preferred)
Work Location: In person