Job Description

Customer-Focused Lincoln Concierge Required for Riverview Ford Lincoln

The Company:

At Riverview Ford Lincoln, we see every customer interaction as an opportunity to create a lasting impression. As a family-owned business, we take pride in offering a seamless, luxury experience for our clients. Our team is dedicated to building genuine relationships, ensuring every client feels valued, heard, and cared for. We are passionate about going beyond expectations to make vehicle ownership effortless and enjoyable. For more information, please visit our website: https://www.riverviewford.ca/

The Role:

Imagine stepping into a dealership where you're greeted by a warm, welcoming face who already knows your name and your vehicle's history. As a

Lincoln Concierge

, you are the personal connection between our clients and our dealership, ensuring every visit is smooth, effortless, and tailored to their needs. Your role is not just about handling transactions--it's about creating experiences. Whether it's scheduling a service appointment, arranging a Lincoln Loaner, or providing post-service follow-ups, you are the key to making every customer interaction feel exceptional.

A Day in the Life:

You start the morning by reviewing the day's client visits, ensuring that every detail is in place for a

seamless

experience. You reach out to confirm appointments, offering valet services or loaner vehicles where needed. When a client arrives, you greet them warmly, anticipating their needs before they even have to ask. Whether they're in for routine service or picking up their new Lincoln, you ensure their experience is effortless and enjoyable. You keep in touch with clients throughout the day, updating them on their vehicle's progress and addressing any questions with professionalism and care. After service is complete, you follow up to make sure everything was perfect and invite them back for future exclusive Lincoln events. You work closely with the sales and service teams, keeping customer preferences updated in our system so we can continually personalize their experience. Throughout it all, you're a trusted guide--helping clients navigate their ownership journey with ease and confidence.

What We Look For:

Someone who thrives on

creating meaningful connections

and ensuring every customer feels like a VIP. A detail-oriented professional who can

anticipate client needs

and go above and beyond to exceed expectations. Strong organizational skills and the ability to

manage multiple priorities

while keeping a warm and personal touch. Tech-savvy and comfortable with

digital tools, scheduling software, and CRM systems

to enhance the customer experience. A valid Class 5 driver's license in good standing. Experience in a customer-facing role where service excellence was a top priority.

Why Join Us?

At Riverview Ford Lincoln, we believe that outstanding service starts with an outstanding team. We offer ongoing training, mentorship, and opportunities for career growth. If you have a passion for providing an unparalleled customer experience and want to be part of a dealership that values relationships as much as results, we'd love to hear from you.

Apply Today!

All applications will be kept confidential. Candidates must be eligible to work in Canada.
We appreciate all applications; however, only those selected for an interview will be contacted.

Job Types: Full-time, Permanent

Benefits:

Company events Company pension Dental care Employee assistance program Extended health care Life insurance Store discount Vision care
Ability to commute/relocate:

Fredericton, NB E3B 6A2: reliably commute or plan to relocate before starting work (preferred)
Education:

Secondary School (preferred)
Licence/Certification:

Drivers Licence with clean abstract (preferred)
Work Location: In person