Job Description

Purpose

The LINC Intake Coordinator plays a key role in supporting the effective delivery of the Language Instruction for Newcomers to Canada (LINC) program. Reporting to the LINC Senior Manager or LINC Program Manager, the LINC Intake Coordinator is responsible for coordinating course registration, managing client referrals and waitlists, processing student intakes, responding to client inquiries and facilitating the enrollment of eligible clients into appropriate language classes. This role ensures a smooth and efficient intake process while providing excellent service to newcomers accessing language support.

Key Responsibilities

Handle LINC client inquiries in a professional and courteous manner in person, on the telephone or via email; direct calls to appropriate LINC personnel/department; assist in handling agency referrals for LINC clients

Support the LINC department through various tasks, including but not limited to: scheduling appointments; providing program information to inquirers; collecting LINC client information; checking general office voicemail and delivering messages to the appropriate LINC staff; providing clerical assistance in accordance with LINC departmental needs

Do all aspects of the administrative tasks including placing and orienting students into appropriate LINC classes based on their Canadian Language Benchmarks; maintains student records; address student concerns and direct them to appropriate resources; schedule guest speakers; conduct course evaluations; manage device lending library for online students and coordinate with program volunteers and collect relating data related to volunteer program support

Assist permanent residents with referral to language and settlement services inhouse as well as with external partners

Maintain a clean, organized and presentable reception area to create a professional and welcoming atmosphere

Photocopy, prepare required LINC forms, and post/distribute notices and memos to LINC staff and students

Maintain basic security by locking all classrooms and computer labs, monitoring the flow of people through reception and parking lot, registering visitors, and watching out for any suspicious activities at reception

Contribute to the LINC team effort by accomplishing related results as needed

Perform other job-related duties as requested by the supervisor

Competencies (define the abilities, skills, motivations, knowledge, and traits to perform the job)

Knowledge

Knowledge of:

Office administration and coordination

Canadian Language Benchmarks and Portfolio-Based Language Assessment (PBLA )

Microsoft Office Suite/Office Tools and Equipment

Skills

Communication skills

Organizational skills

Time management

Problem-solving

Critical thinking skills

Multitasking

Prioritization

Interpersonal skills

Teamwork

Adaptability

Initiative

Dependability

Traits

Ability to:

Participate in a highly team-based environment

Exercise good judgement

Demonstrate great capacity and flexibility to work with a diverse population

Be creative and innovative

Maintain a high level of confidentiality and integrity

Demonstrate strong work ethics and commitment to the success of the organization

Education and Experience

The successful candidate will have a have a bachelor's degree in Education, ESL related field, or an equivalent combination of education and experience. At least one year of administrative experience is required. Understanding of the Canadian Language Benchmarks (CLB), Portfolio Language Based Assessment (PBLA) and task-based instructions is preferred. Experienced in a supervisory role and non-for-profit organization experience would be considered as assets.

Job Types: Full-time, Fixed term contract
Contract length: 7 months

Expected hours: 37.5 per week

Benefits:

Dental care Employee assistance program Extended health care Paid time off RRSP match
Schedule:

Evening shift Weekends as needed
Experience:

Programs and Services: 1 year (required)
Work Location: In person

Application deadline: 2025-07-07
Expected start date: 2025-07-14