Job Description

Job Title: Lift Operations Crew Lead
Department: Mountain Operations
Reporting Manager: Duty Manager
Role Status: Full-Time, Seasonal
Work at the Peak of Vancouver! Grouse Mountain offers a challenging and enjoyable work environment with a world of career opportunity. Our team is dedicated to Grouse Mountain's renowned excellence and its continued growth as Vancouver's premier mountain resort. In exchange for employee excellence, we offer a professional atmosphere, fantastic growth opportunities, unlimited outdoor recreation (including skiing and snowboarding) an inspiring setting and many unique employee privileges.
Scope of the job:
As a Lift Operations Crew Lead, you will report the Lift Operations Supervisor and Crew Supervisor. You assist in the daily operations of a Winter Lift crew. You will be responsible for break coverage, assisting with snow removal and ramp maintenance and any other assigned tasks. You are a key and important member of the Mountain Operations team ensuring a safe and exceptional experience for all lift operator on your assigned crew as well as all mountain guests.
Duties and Responsibilities:

• Assist with overseeing of lift operations staff on assigned crew
• Attending all lift operations meetings for every scheduled shift
• Assist with pre-operational checks & closing procedures
• Coaching and motivating staff to maintain a high standard of customer service
• Assist with the training of staff on all operating and safety procedures of detachable, fixed grip & conveyor lifts
• Covering breaks for lift staff
• Reporting guest comments, employee relations issues and liability concern directly to the Duty Manager and the Lift Supervisor
• Other duties as required

Qualifications, Knowledge, Skills and Abilities Required

• Minimum 1 season winter operations experience
• Minimum intermediate level skier/boarder
• Knowledge of Grouse Mountain Resort policies and procedures
• Knowledge of detachable, fixed grip, conveyor and tow lift systems
• Possess outstanding customer service skills
• Possess proven leadership abilities
• Ability to lift up to 40 lbs
• Ability to work outside in all weather conditions

Working Conditions
Lift Operations Crew Leads perform all of their duties outdoors and may work in all different kinds of weather conditions. Hours of operation are weather dependent. Due to the nature of the business, this position requires flexibility in terms of your work schedule. A variety of work schedules may include rotation of shifts, day/evening shifts, and weekends and statutory holidays. Shifts require standing for long periods of time, lifting, twisting, shoveling, and other forms of manual tasks.
WHY WORK AT GROUSE?

• Seasons pass. Ski or Board all season long.
• Staff transit benefits
• 40% off discount at all Grouse Mountain Food & Beverage outlets
• 20% off discount at Grouse Mountain retail outlets
• Complimentary ski/snowboard groups lessons
• Access to the Mountain Interchange program
• Discounts from corporate sponsors including Denny's restaurants, Sandman Hotel group, Sutton Place Hotels, King blue hotel, Revelstoke, Moxies Bar and Grill, Shark club, Boulevard Bistro.