You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.
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The Group Retirement Savings Operations team (GRS Ops) is building a new team focused on Client problem resolution.
Within GRS Operations, the GRS Ops Resolution team is responsible for handling GRS Client escalations across Operations. This team supports GRS Operations in bringing service excellence to our internal partners as well as to our sponsors, advisors, and consultants. The GRS Ops Resolution team currently has an opening for a Manager, GRS Ops Resolution.
Reporting to the Director, GRS Operations, the Manager, GRS Ops Resolution will lead a high-performance team of Client Problem Resolution Specialists who provide exceptional customer service, drive for continuous improvement, and collaborate with key stakeholders, including Business Development. Working in a highly dynamic customer-focused and agile environment, this team contributes to innovating our service offering and in creating a consistent and excellent experience for our clients when they are experiencing a problem.
As a leader, you bring a strong client-focus background with a passion for sustainable remediation solutions and for continuous improvement, contributing to developing a high performing collaborative team.
The Manager, GRS Ops Resolution has 3 direct reports of Client Problem Resolution Specialists, all band 5 positions.
What you will do:
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