Job Description

Customer Experience

Part-Time Position:

Days, evenings, and weekend availability required; up to 24 hours per week

Unionized Position

Who we are

Kitchener Public Library welcomes our community to engaging spaces where people connect, ideas flourish and lives are transformed. Our values are a reflection of who we are and what we strive for as a library.
The principles of equity, inclusion and belonging are present in all that we do. Everything from our spaces to our services is designed to value diversity, foster belonging and respect individual needs.

What we offer

Comprehensive benefits Learning and development Innovative culture

What you will do

The Library Services Coordinator leads the smooth operation of the branch and customer service delivery, trains and coaches staff, and executes customer experience strategies. The Library Services Coordinator provides advanced reference, readers' advisory, and technology support services, and services related to the circulation of library materials.

In this role you will:

Work under direction of the Area Manager to coordinate day-to-day operations and deliver customer service Train and coach Library Servies Assistants on customer experience policies and procedures, and on other operational duties Act as a resource and role model for Library Servies Assistants, in the areas of branch operations and customer service delivery. Ensure smooth customer access to borrower services through membership registration, checking in and out and renewing library materials, explaining policies and procedures and granting exceptions when appropriate, and the effective resolution of standard and complex customer account issues and conversations Train, coach, and oversee the day-to-day work of Shelvers

What you bring

Post-secondary degree in a relevant field of study 1-2 years of library experience Demonstrated ability to interact positively and build relationships with customers Strong communication skills Flexible and able to adapt to changing needs and priorities

How to apply

If you are interested in this position, please send your resume and application form to Human Resources via

resumes@kpl.org

by

Friday, December 19, 2025

.

Please quote

Library Services Coordinator, Forest Heights Community Library (Part-Time)

in the subject line. To print a copy of our application form, go to

kpl.org/jobs

.

We encourage applications from candidates who reflect the diversity of the Kitchener community. Kitchener Public Library is committed to employment equity and creating a workplace that reflects the values of inclusion and accessibility.

Accommodations are available throughout the recruitment process upon request.

Job Type: Part-time

Pay: $31.50-$36.85 per hour

Work Location: In person