Job Description

Interested in a career at Langara College?

Our employees exemplify Langara\'s values of excellence, collegiality, innovation and integrity. If you think this position fits your qualifications, we encourage you to apply!

Langara College is located in Vancouver, B.C.: applicants to postings must be located in BC or willing to move to BC to accept work with Langara College. Exceptions to this will be clearly outlined in the event Langara College requires work (or positions to be based) to be performed outside BC or Canada.

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Job Title: Library Assistant (c)

Employee Group: CUPE

Employee Type: Permanent

Start Date: Monday, February 12 2024

End Date (if applicable):

: Reporting to the Supervisor, Borrower Services and Library Operations, the Library Assistant is the primary point of contact for library users for general inquiries, reference assistance, library material distribution, and audio-visual equipment use. The incumbent provides responsive and knowledgeable customer service to assist users in using the Library and finding relevant library materials, and supports users through demonstrations, orientations, and troubleshooting. The Library Assistant provides training and acts as operational liaison to tutors and subject coordinators in the Writing and Tutoring Centre of the Learning Commons. In support of collection access and management including the Reserve collection, the incumbent performs bibliographic searching, manages print and digital materials, and conducts inventory.

Qualifications Required:

Education and Experience:

• Completion of 2-year Library Technician diploma program.
• One (1) year of related library experience.
• An equivalent combination of education and experience may be considered.
• Sound knowledge of standard library organization, policies, regulations and procedures.
• Experience in providing responsive customer service interactions, preferably in an educational setting.
• Experience using an integrated library system, preferably Sierra or similar.
• Experience performing bibliographic searching.
• Intermediate to advanced knowledge in the use of computer applications, including web publishing, word processing, spreadsheets, and electronic communication.
• Experience with public speaking and conducting orientations, an asset.

Skills & Abilities:

• Excellent English oral and written communication skills with the ability to express ideas clearly in writing or in person.
• Excellent customer service and conflict resolution skills, and the ability to handle potentially difficult situations with tact and diplomacy.
• Ability to maintain effective working relationships with faculty, staff and co-workers, and to deal patiently, tactfully and effectively with students and other library users.
• Excellent internet research and database search skills.
• Ability to conduct reference interviews and refer questions to a librarian or reference assistant as appropriate.
• Ability to work in a dynamic and challenging environment, solve problems as they occur, and make thoughtful and timely decisions.
• Effective troubleshooting and problem-solving skills.
• Ability to provide basic technical training and orientations to students, faculty, and other non-technical users.
• Ability to understand, interpret and apply department and college rules, policies, and technical materials.
• Demonstrated ability to pay attention to details and enter information accurately.
• Strong clerical aptitude, including good keyboarding skills with a minimum of 40 wpm.
• Ability to lift and shelve books, move book trucks, and stand at the circulation counter for several hours at a time.

To obtain the full job description, please our recruitment team.

Salary Range: $28.01 - $31.82 per hour

Pay Grade: CUPE Paygrade 19

Scheduled Weekly Hours: 17.5

Hours may vary according to the needs of the department.

Compressed Workweek (Fortnight): No

Closing Date: Wednesday, January 31 2024

People and Culture is committed to embracing, honoring, and promoting diversity, equity, and inclusion in our workplace. We remain dedicated to focusing our efforts on creating an inclusive employee community that fosters a sense of safety and belonging for everyone. We humbly acknowledge that we are just beginning our journey, which includes engaging in our own internal learning and creating a data-driven action plan that supports the integration of EDI practice into the work of People and Culture and the work we do with employees and leaders. Langara College welcomes applications from everyone including people from groups that are experiencing inequity including, but not limited to, Indigenous people, racialized people, people with disabilities, and members of the 2SLGBTQIA+ community. If there are any barriers that you are experiencing or an accommodation that we can provide to support you through the application process, please us.

If you were a temporary employee with CUPE Local 15 at Langara College who has worked within the last five (5) months of the closing date on this posting, please our recruitment team if you meet the criteria for internal status (850 hours worked) as per Article III.7.g in the . Please quote the job requisition title and number with your previous employee ID and last day worked at the College. Please do not email if you worked at the College more than 5 months ago or if you worked in a different union.

Shortlisted candidates will be required to provide proof of educational and professional credentials noted on their resume. In addition, those shortlisted with international credentials must have their education credentials evaluated through WES (World Education Services) and provide Langara College, People & Culture document evaluation access for employment purposes.

We thank you for your interest in Langara College and for taking the time to complete an application. Only complete applications will be reviewed. Please be advised that only shortlisted candidates will be contacted due to the number of applications received.

Langara is committed to enhancing our diverse workforce.

Langara College