Job Description

Provides library loans services at SFU Library's Public Service Spaces by: recording loans and returns of Library circulating materials; processing reserve course requests; maintaining on-line patron fine suspension records; and, responding to patron phone and in person counter queries while continuously maintaining patron privacy and confidentiality. Provides library loans services in the Access Services Spaces and Stacks Maintenance by: collecting, filing, discharging, sorting and shelving in-house books and materials; and assisting with the direction and coordination of the work of temporary staff. Additionally, trains and assigns work to staff; assists in the review and revision of procedures; investigates violations of the library security systems; and helps to evacuate the building during emergencies.

Qualifications:

High school graduation and general courses or training of moderate duration (one semester equivalent) in database and word processing applications. 1 year of experience. An equivalent combination of formal education, certificate/program of study and experience is acceptable.

• 40 wpm typing with a high degree of accuracy.
• Ability to use word processing and database applications (e.g. Microsoft Word, Outlook) at a basic level.
• Good knowledge of Library of Congress classification system.
• Good knowledge of Library Loans procedures and terminology.
• Basic knowledge of general Library procedures and terminology.
• Good oral and written communication skills.
• Good intercultural communication skills.
• Good organizational skills.
• Good problem-solving skills.
• Good interpersonal skills.
• Excellent customer service skills.
• Ability to work as a member of a diverse, inclusive team.
• Ability to assign work to other positions.
• Ability to complete high volume of work within deadlines.
• Ability to work independently.
• Ability to maintain records with a high degree of accuracy.
• Ability to handle financial transactions (e.g. provide monetary change, use debit/credit card machines)
• Ability to perform repetitive movements for sustained periods of time.
• Ability to push heavily loaded book trucks.
• Ability to climb, bend, reach, and stand for sustained periods of time.
• Ability to work weekends and/or evening hours.

This position has a 4 day modified work week.

Days & hours of work: Sunday 9:45am to 7:00pm and Monday to Wednesday 7:45am to 5:00pm.

Please include your cover letter and resume in one attachment.