Job Description

As our Level 1 Technician, you'll be the first line of defense in providing technical support to our clients. Your role is pivotal in ensuring seamless operations for our clients' IT environments. Whether it's troubleshooting software glitches, resolving network connectivity issues, or assisting with hardware/software installations, you'll be the hero our clients rely on. With your strong problem-solving skills and dedication to customer satisfaction, you'll diagnose and resolve technical issues promptly, whether in person, over the phone, or electronically. Collaborating closely with our IT team, you'll contribute to maintaining our clients' systems up-to-date and running smoothly. This role offers the opportunity for personal growth, technical development, and becoming an integral part of our supportive team.

Minimum of 1 year of experience in a technical support role or help desk environment. Strong understanding of information technology principles and network systems. Proficiency in diagnosing and resolving basic hardware and software issues. Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users. Customer-focused mindset with a dedication to providing exceptional service. Ability to work independently and collaboratively in a fast-paced environment. Familiarity with help desk ticketing systems and remote support tools. Basic knowledge of operating systems (Windows, macOS) and common productivity software. IT certifications such as CompTIA A+ or equivalent are a plus.


Dental Insurance

Medical Insurance

Paid Time Off

Vision Insurance