Job Description

Department

Music Lessons

Hours

Full-time permanent

Availability Required

Weekdays, Weeknights & Weekends

Location

648 Blvd. des Bois-Francs Sud

Victoriaville, QC

You will be responsible for managing and administering all aspects of the Music Lesson Centre. Working with the Director of Music Education, you will ensure consistent application of the Lesson Centre Policies and Procedures.


Interview, select and provide orientation for suitable teachers

Coordinate teacher schedules and room schedules

Promote and market the Music Lesson Centre

Register students and enforce attendance and payment policies

Maintain accurate student and teacher attendance records

Confirm and administer teacher pays

Train and supervise lesson staff

Manage overdue or delinquent customer lesson accounts

Resolve student and parent problems and complaints

Develop and coordinate group programs and classes

Schedule and plan bi-annual student recitals

Evaluate teachers for job effectiveness and rate increases

Liaise with store staff to promote and market Long & McQuade products and services

Maintain studios and studio equipment

Regularly review Lesson Centre revenue and growth projections

Job Requirements

Minimum three years of instrumental music studies in school or through private lessons

Strong knowledge of music education

Must be able to work weekdays, weeknights and weekends

Excellent verbal and written communication skills

Excellent interpersonal skills

Proven sales and customer service skills

Basic office administration and customer account management skills

Ability to manage people

Help our customers through the selling and renting of musical instruments and gear

Define the individual needs of every customer and match those needs with the right combination of our products and services

Demonstrate recommended products to customers and explain their features and benefits

Answer telephone calls in a timely and professional manner

Follow up on product orders with customers and suppliers

Use our common sense approach with customers to troubleshoot and solve problems

Maintain in-depth and current knowledge of our products, policies and procedures

Attend weekly staff meetings and periodic training sessions

Merchandise store to create an inviting environment for customers to shop

Participate in store maintenance, warehouse duties, and other related tasks

Job Requirements

Must be a musician who plays at least one instrument

Must be able to work weekdays, weeknights and weekends

Excellent verbal communication skills

Positive attitude and steady composure

Proven strong work ethic and commitment

High levels of energy and enthusiasm

Ability to excel in a fast-paced environment

Ability to recommend solutions in a confident and assertive manner

Good organizational skills and attention to detail

* Previous experience in retail or sales is an asset