Job Description

Legal Intake & Client Services Associate

Company: Sultan Lawyers Professional Corporation

Location: Downtown Toronto or Hybrid (flexible arrangement to be discussed)

About Us

Sultan Lawyers Professional Corporation is a leading boutique law firm specializing in employment law and workplace immigration law. Located in the heart of Toronto, we are committed to delivering exceptional legal services while fostering a collaborative, inclusive, and growth-oriented work environment.

Join a team that values professionalism, integrity, and continuous learning.

Position Overview

We are seeking a reliable and client-focused Legal Intake & Client Services Associate to support our intake process and ensure a seamless experience for prospective and existing clients. This role is ideal for someone who thrives in a fast-paced environment and is passionate about delivering high-quality service.

Key Responsibilities

Prepare and send follow-up emails to clients.

Support the Intake Manager with onboarding prospective clients.

Handle website and social media leads, make outbound calls, and assist with call answering services.

Arrange consultations, liaise with lawyers, and process client payments.

Maintain a high level of client satisfaction through clear and professional communication.

Manage new client workflow and initiate timely follow-up actions to meet deadlines.

Create, update, and close files using our electronic filing systems.

Organize and manage electronic documentation using firm database software.

Provide administrative support during staff absences, including billing and payment follow-ups.

Perform general office support and additional duties as required.

Qualifications & Skills

Post-secondary education in legal administration, business administration, or related field or equivalent experience.

Strong client service orientation and interpersonal skills.

Excellent verbal and written communication skills in English.

Ability to multitask, prioritize, and work under pressure in a fast-paced environment.

Strong attention to detail and organizational skills.

Proficiency in Microsoft Office Suite and Adobe software.

Familiarity with legal practice management software (e.g., Clio) is an asset.

What We Offer

Competitive compensation and comprehensive benefits package (including healthcare and dental).

Flexible work arrangements (Downtown Toronto office or hybrid).

Opportunities for professional development and career advancement.

Inclusive and supportive workplace culture.

Commitment to Diversity & Accessibility

We are an equal opportunity employer and encourage applications from candidates of all backgrounds and experiences. If you require accommodation during the recruitment process, we will work with you to meet your needs.

Application Instructions

Submit your resume and cover letter by Friday, November 14, 2025 to

admin@sultanlawyers.com

or apply through any third-party job site where this posting appears.

Apply today and become part of a team that values excellence and growth!

Job Type: Full-time

Benefits:

Dental care Life insurance Paid time off Vision care
Experience:

Customer service: 1 year (preferred) Legal Administration: 1 year (preferred)
Work Location: In person