Job Description

1. Position Summary and Job Magnitude


The Leasing Manager will be primarily responsible for the sales & marketing of the property, and to ensure optimal occupancy at all times. The Leasing Manager will process files/leases, manage the property, update and process tenant applications, answering questions for tenants, and other duties as assigned. The Leasing Manager must possess strong communication skills, both verbal and written, and demonstrate leadership. The Leasing Manager must have strong sales abilities, the ability to organize marketing efforts, and establish priorities consistent with company objectives.


2. Essential Functions and Basic Duties


Finance


Maintain and control operational revenues and expenses related to leasing
Ensure that all collection and control procedures are followed relating to accounts receivable
Ensure monthly and other requested reporting is completed accurately and on time


Sales and Marketing


Oversee Sales & Marketing initiatives as it relates to the property
Assess and develop target markets
Provide direction for direct marketing initiatives for maximizing tenant occupancy
Ensure the Property Marketing Plan and vision is up to date and fits with your current market area
Creation and implementation of internal sales promotions for maximizing tenant occupancy
Manage, maintain, and ensure success of all social media platforms hitting minimum posts and activity levels on a weekly/monthly basis


Human Resources


Coach and train all staff members on sales process, and leasing initiatives
Ensure legislated policies are followed, including Health & Safety


Tenant Life


Ensures that that the safety, well being, and concerns of all tenants are being met in a respectful and efficient manner
Ensures that all required tenant documentation is received


Miscellaneous


Responsible for the overall esthetic condition of the property (both interior and exterior) ensuring that snow removal and landscaping is being properly carried out
Ensures that the property departments are well organized
Understands their legal standings in all situations
Ensures that all information requests and documents are dealt with immediately
Any other duty as assigned by a Supervisor, Director or Executive Committee member
Meet tight deadlines
Adapt to new ideas and emerging situations
Ability to deal with high stress situations
Creative problem solving
Strong understanding of the residential and condominium markets
Strong foundation in leasing and lease negotiations
Knowledgeable on the Residential Tenancy Act (RTA)


Health & Safety


Outline all Personal Protective Equipment (PPE) required for all tasks taking place at the property
Ensure the Personal Protective Equipment required for all subordinates' job is readily available, in good working condition, and ensure usage is recorded
Conduct observer reports to ensure online training is completed by subordinates in a timely manner, and verify in-person records are documented and retained
Ensure hazard identification, labelling, and any additional chemical safety resources and documents are up-to-date and available for all workers


3. Qualifications


Education: Recognized College Diploma or University Degree


Skills/Abilities:


Have a proven track record in sales
Possess the ability to use the sales process in a variety of situations and through a diverse set of mediums including social media
Strong organizational, communications, and customer service skills, both verbal & written.
Be computer literate with experience in Microsoft applications.
Preparedness to meet the obligations of this position, including evenings and weekends.
Strong leadership skills, ability to make on the spot decisions, and provide high levels of service to all residents.


Experience Required: Minimum of 2 years industry experience or equivalent sales experience