Job Description

Reporting to the Leasing Supervisor, the Leasing Experience Representative (LER) acts as the face of the Accora Village brand, functioning as one of the first points of contact by assisting our prospective and current residents with any inquiries regarding rental accommodations. They will provide best in class customer experience through all means of communication, whether it be in person, telephone, email, live-chat or through other indirect delivery channels. The primary focus of the LER is to greet and welcome all customers, identify needs and answer all questions relating to living at Accora Village. The LER drives a standard of excellence for exemplary customer service and client satisfaction.

This is a part-time, permanent position with weekday and weekend scheduling.

RESPONSIBILITIES:

Customer Service:


Create an inviting environment by enthusiastically greeting all customers and responding to customer questions and feedback in a timely manner in relation to rental opportunities Recommend potential products or services to prospects by collecting customer information Selling the benefits of all Accora Village residential products, including: pricing and payment plans, leasing terms, building features, amenities, and parking Receiving and responding to feedback from the customers and staff Analyzing customer needs and demonstrate exemplary conflict resolution skills and escalating customer concerns to appropriate parties when necessary. Proactively following up with prospective, current and past residents when needed and communicate all important information with relevant staff Participating in sales outreach and sponsorship events, marketing videos, and competitive Analysis and Competition shopping




Office Administration:


Collecting and processing rent deposits, maintaining leasing consultant calendars, booking appointments for customers, and entering all leads to ensure that traffic data and reporting are complete and accurate. Prepare reports and collect data as needed by the Leasing Supervisor Entering resident lease information into our CRM Support and co-ordinate with the Leasing department in regards to all aspects of the new resident move-in experience. Providing timely and proactive feedback to management regarding effectiveness of leasing incentives and rental rates Maintain the overall organization and cleanliness of the waiting room and lobby areas Ensuring that necessary supplies are stocked and facilities are clean and welcoming Other tasks may be assigned as the discretion of the Leasing Supervisor and Leasing & Marketing Manager

SKILLS AND KNOWLEDGE:

Post-secondary education in administration, business, communications, or equivalent would be considered an asset A minimum of 2 years experience in a customer service role. Demonstrated interpersonal and diplomacy skills Ability to multi-task, prioritize, and manage time effectively Ability to work weekend and evening scheduling is a requirement. Exemplary communication skills; both written & verbal. As a condition of employment, a valid Criminal Background Check must be provided. Outstanding problem solving skills; ability to be resourceful and diffuse situations. Ability to use standard office software applications Experience with a CRM is a strong asset

WORKING CONDITIONS:

Physical effort is low. Travel is minimal. May be required to attend some special events. Extended periods at a computer may be required at times. The job description implies the performance of repetitive tasks. Occasional overtime may be required to meet deadlines. Competing demands may create stress. Occasional lifting and carrying office supplies or equipment may be required. Different shifts will be required, including weekends and evenings

We've got great perks!

When you join Accora Village in this role, you gain access to:

Health/ Wellness initiatives Employee Assistance Program Use of our recreation centre, fitness amenities, and related programming Community Involvement & philanthropy opportunities Regular Employee engagement opportunities Free on-site parking Opportunities to attend Hockey, football, soccer games & concerts Room for advancement & internal promotions Paid training & development opportunities



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Education

PreferredAssociate's degree or better in Marketing * Associate's degree or better in Communication