Job Description

JOB TITLE:

Center Assistant

DIVISION:

Learning Center

REPORTS TO:

Center Director

GENERAL SUMMARY

The Center Assistant is responsible for leading the day-to-day administrative tasks in the Center such as phone reception, word processing, data entry, filing, market research, and other administrative tasks. The Center Assistant provides a positive first impression for potential and existing customers, fields calls from customers, schedules appointments, and coordinates community and school marketing events.

ESSENTIAL JOB FUNCTIONS

Leads day-to-day administrative tasks such as timely and high quality phone reception, word processing, data entry, filing, and other administrative tasks

Greets and assists students, parents, and potential customers according to Sylvan standards

Fields inquiry calls from potential customers; Fields calls from current families

Schedules assessments, tours and Welcome Conferences according to Sylvan Standards; Manages scheduling changes of current families

Assists Center Directors and Directors of Education with preparing materials for parent conferences, assessments, tours, and other customer appointments

Assists Center Directors with other day-to-day tasks of running the Center such as managing billing, collecting payments, and maintaining Center supplies

Assists Center Directors with maintaining the professional appearance of the Center according to Sylvan standards

Supports standards and procedures to ensure student safety and well-being

May assist teachers with preparation for instruction; Gathers and prepares materials as appropriate

KNOWLEDGE REQUIRED

2-year diploma in Business or four-year degree preferred

A minimum of three years of customer service experience; Retail sales experience preferred

Experience using full suite of Microsoft Office applications and other standard business applications

Knowledge of general office equipment such as copiers, printers, and office phones

SKILLS AND ABILITIES REQUIRED

Strong customer service, interpersonal and communication skills

Strong word processing, data entry, and other administrative skills

Proven ability to effectively use consultative sales skills when serving customers

Proven ability to communicate effectively in writing; Ability to proofread and edit copy

Strong organizational skills; Proven ability to manage multiple tasks and be flexible

Ability to occasionally lift and/or move up to ten pounds

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be a complete list of all job responsibilities or skills, knowledge and abilities required.

Job Type: Full-time

Pay: From $19.00 per hour

Expected hours: 38 per week

Application question(s):

Will you be able to pass the police background verification check?
Experience:

Customer service: 3 years (preferred)
Work Location: In person