Job Description

Description At Lifetouch (part of the Shutterfly family of brands), we’re all about people — bringing them together, making them feel welcome, and connecting them to experiences. We make our customers’ memories last a lifetime by capturing, preserving, and sharing them through photography and personalized products. Through our family of brands, trend setting products, cutting edge technology, and best in class customer service, we help our customers, and each other, share life’s joy. Lifetouch has been the professional photography choice for schools and families for more than 85 years. Built on the tradition of “Picture Day” Lifetouch captures smiling faces, preschool through high school graduation. We also reach our customers through additional product lines including portrait studios, yearbooks, sports, and events. Supporting a diverse and inclusive workforce is important to Shutterfly not only because it directly reflects our value of Embracing our Differences, but also because it’s the right thing to do for our business and for our people. Learn more about our commitment to Diversity, Equity and Inclusion at Shutterfly DE&I.
Lead - Services/Packaging/Shipping (12-Month Term) Job Type: Temporary (12-month term)

PRIMARY DUTIES AND RESPONSIBILITIES:

• Monitor movement and quality of product through the department.
• Facilitate the effective running of the department.

• Review attendance on scheduled work shift(s).
• Lead team start-up meetings.
• Prepare floor check production start-up.
• Conduct daily/weekly continuous improvement meetings.

• Verify pitch by performance, record reasons for variation and act on flow interrupters.
• Monitor standardized work; check compliance and reinforce/correct performance.
• Revise production standard work as needed with supervisor.
• Assist in solving day-to-day employee issues.
• Coordinate staffing requirements with supervisor based on production demands.
• Perform and coordinate employee training with new and returning employees.
• Participate in seasonal recruitment and termination process.
• Provide performance review feedback to supervisor.
• Maintain a clean and organized work area using 5S methods.
• Participate in forecasting necessary supplies using Kanban cards.
• Perform special projects and assignments as directed by management.

• 1-2 years Lead or similar experience and/or completion of the Lifetouch Lead training program
• High school diploma or equivalent
• Basic to intermediate computer knowledge including MS Word, Excel and Outlook
• Ability to read, write and speak in English
• Good oral and written communication skills
• Ability to train and coach other employees
• Ability to analyze and solve problems.
• Good organizational skills and able to prioritize work
• Ability to work under pressure
• Travel to other labs in the U.S. as required