Job Description

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can\'t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500\xc2\xae, and we\'re proud to be one of FORTUNE 100 Best Companies to Work For\xc2\xae and World\'s Most Admired Companies\xe2\x84\xa2.

Learn more on and about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.



Summary

ServiceNow is a pioneer in innovation for enterprise software. ServiceNow Research is an expression of this desire for innovation in the field of AI.

The AI Trust and Governance Lab (T&GL) is to be the trusted advisor for ServiceNow on Trust & Governance by guiding the company and its customers in their AI Strategy and Deployment through the following mechanisms:

• Developing AI risk management and governance frameworks.
• Conducting Applied Research on technologies that enable trustworthy AI, including AI robustness, explainability, fairness and accountability, and disseminating these technologies to ServiceNow products through Proofs of Concept and Tech Transfer Initiatives.
• Engaging with our stakeholders within and outside of ServiceNow to communicate our efforts and outcomes, and actively promote their deployment.

What you get to do in this role:

Reporting to the Sr Director of research and scientific programs, the Lead of the T&G lab will be part of the research lead team tasked to develop and drive the strategy to futureproof AI-powered experiences for all users of the Now Platform, make workflows smarter and AI workloads more efficient and committed to making socially responsible contributions to the AI community.

What you get to do in this role:

• Lead and manage T&GL portfolio through effective leadership and management.
• Ensure growth, motivation and well being of the team.
• Lead the development of lab strategic plan, goals, and objectives, and contribute to those of ServiceNow Research, ensuring alignment with the company.
• Ensure strong and open communications channels between all team members and across the organization.
• Oversee the recruitment, hiring, training and orientation team members
• Nurture a culture of curiosity, problem solving, and invention focused on our product and platform roadmap.
• Expand the team\'s work by connecting it to broader efforts in the field and other emerging opportunities.
• Establish and maintain strategic relationships with ServiceNow internal stakeholders to identify opportunities for collaboration, growing the team\'s capabilities and impact on the product and platform roadmap.
• Directly supervises the Lab managers or supervisors.

Qualifications

To be successful in this role you have:

• A minimum of MSc with 5 years of experience (preferably in industry) or a PhD in a relevant field with 3 years of appropriate experience.
• Capacity to drive a vision of governance and trustworthy AI in industrial R&D context.
• Experience in managing cross-functional teams.
• Experience working with AI/ML models and techniques.
• Ability to manage projects portfolio with self-directed initiatives, including budget and to direct an applied research team.
• Familiarity with doing literature review, evaluating, and implementing (sometimes from scratch) the best solution found.
• Capacity to deal well with ambiguity, prioritizing needs, and delivering results in a fast-changing environment.
• Ability to communicate research findings to a non-research audience.
• A \xe2\x80\x9cgetting things done\xe2\x80\x9d mindset.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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