Job Description

Lead Sales Associate - Mogano Jewelry

Do you light up when you help someone find the perfect piece that makes them feel like their best self? Does it energize you to connect with people, hear their stories, and guide them to jewelry that feels just right? Are you someone who naturally takes the lead, supports your teammates, and creates experiences that keep customers coming back for more? If you love turning conversations into connections and browsers into loyal fans, then we have the perfect role for you!

Mogano Jewelry is currently looking for an experienced

Lead Sales Associate

to join our retail team in our beautiful Kelowna store location. This role is also involved in our weekend markets and in-store events throughout the Okanagan Valley. The right individual for this role thrives on the sales floor, loves building genuine relationships with customers, and takes pride in delivering a sales experience that feels meaningful and memorable. This person is a natural connector who knows that great sales come from great conversations -- someone who listens, reads the room, and helps customers find pieces that fit their story. The right person for this role is outgoing, confident, emotionally intelligent, and brings positive energy that elevates the entire team. They're comfortable on camera, love being part of a brand's social presence, and are excited to lead by example.

The Lead Sales Associate role is a full-time position, working approximately 40 hours a week, Monday to Friday with occasional weekend markets and events. The compensation for this role ranges between $19 - $21 per hour, based on experience, with excellent sales-based bonuses and incentives to create a very competitive total compensation package.

Who We Are Looking For

We are looking for a Lead Sales Associate who has 2+ years of retail sales experience, with previous experience in jewelry or accessories preferred. You are someone who truly excels at conversion -- not through pushy sales tactics, but by genuinely connecting with people and guiding them toward what feels right. You bring strong emotional intelligence, active listening skills, and the ability to read customer cues to every interaction. You're someone who loves being on the sales floor, takes initiative without being asked, and sets the standard for exceptional service.

You're also a natural leader who loves supporting and coaching teammates. You take pride in helping others develop their sales skills and creating a positive, collaborative atmosphere. You're comfortable taking on additional responsibilities like opening and closing the store, managing inventory, training new team members, and assisting with permanent jewelry appointments. You're organized, dependable, and proactive -- the kind of person who sees what needs to be done and just does it.

The Lead Sales Associate is also a key part of our community events, including our markets, pop-ups, and other external activations. You're comfortable rolling up your sleeves to make sure that everything from set-up to tear-down happens efficiently and creates the right experience for the Mogano brand. You're not afraid to work a few extra hours to make sure that every one of these events is a success!

Who We Are

At Mogano, we are an inclusive brand that has focused on creating a variety of high-quality, hypoallergenic and stylish pieces that suit all budgets, skin types and styles. We aim to have a little bit of something for everyone and anyone!

OUR MISSION

We make high-quality, skin-safe jewelry that helps you express your unique self -- all at a price that feels good.

No irritation. No overpriced markups. Just timeless pieces made for every body, every style, every budget. "Never overpay for shitty jewelry ever again".

OUR VISION

To become the most trusted, inclusive, and empowering jewelry brand in North America -- known for offering high-quality, skin-safe, and expressive pieces that make everyone feel confident in their own skin, without overpaying or compromising on style.

If you'd like to learn more about what we do at Mogano, please check out the links below!

Website:

https://shopmogano.com/

Instagram:

https://www.instagram.com/shopmogano/

TikTok:

https://www.tiktok.com/@shop.mogano

The Role and Responsibilities

The Lead Sales Associate role is all about creating an exceptional customer experience and driving sales through genuine connection. This hands-on role will:

Reporting directly to the Store Manager, the Lead Sales Associate will be responsible for leading the sales floor with enthusiasm and energy -- setting the tone for connection, confidence, and exceptional service. Delivering a high-conversion sales experience by engaging customers with genuine conversation, active listening, and thoughtful recommendations that help them find pieces that fit their story. Guiding and coaching the sales team in building relationships that turn browsers into buyers and first-time shoppers into loyal customers. You'll lead by example and help others develop their sales skills. Supporting the Store Manager in achieving sales targets, maintaining daily operations, and filling gaps where needed in regards to staffing, inventory, and back room duties. Ensuring a positive client experience from the time every client walks in until they leave, including: Creating a warm welcome Educating them about the brand & what they can expect Assisting them in finding any specific items they desire Showing them products to pair perfectly with their selections Executing permanent jewelry appointments while creating a memorable experience for customers who want to keep coming back for more! Assisting with opening and closing duties, ensuring the store is secure and ready for the next day. Maintaining visual and operational standards -- ensuring displays, counters, and stock areas are always organized, clean, and on-brand. Collaborating with the team to keep the shared space organized, including cleaning, sweeping, mopping & tidying merchandise. Supporting inventory management, restocking, and online order fulfillment. Assisting with training new team members and helping them feel welcomed and supported. Responsible for executing the day-of tasks for all community activations, including set-up, tear-down, and ensuring events run seamlessly. Being comfortable on camera and contributing to social media content that showcases the Mogano brand and connects with our community.

Education & Experience

Must have 2+ years of retail sales experience, with previous experience in either jewelry or accessories preferred. Proven ability to convert sales through genuine connection and relationship building -- you understand that great sales come from great conversations. Strong emotional intelligence, active listening skills, and the ability to read customer cues. Previous leadership experience or assistant manager experience is a strong asset. Must have exceptional customer service skills and a track record of delivering exceptional client experiences. Experience with permanent jewelry is an asset but not required -- we're happy to train the right person! Must be comfortable being on camera and contributing to social media content. Exceptional attention to detail and organizational skills. The ability to take initiative, solve problems proactively, and support the team without being asked. A passion for creating and nurturing a positive, inclusive workplace and a culture of belonging. Experience with the Microsoft and Google suite of apps is an asset. A true love for making people feel great and helping them express their unique style!

What Mogano Has To Offer

For the right person, this is more than just a job, it's an opportunity to be a part of a fast growing, female-owned business. We would love to offer the right person:

An inclusive and energetic environment and a fast growing brand. A competitive hourly wage between $19 - $21 per hour, based on experience. Sales-based bonuses and performance incentives to reward your success. A healthy staff discount of 35% off of any Mogano merchandise. Shared tips on any permanent jewelry appointments and services conducted in store. Store credit incentives and rewards for exceptional performance. Free on site parking. Bi-annual company events to celebrate, reward and build the team relationships! The opportunity to lead and mentor a team of dedicated sales professionals in a beautiful store environment. A place where you'll never have to be afraid to be your true self. You're awesome just the way you are and we believe in progress, not perfection. A workplace where we enjoy a good laugh - and are not afraid to have fun. An environment where we believe that everything is fixable - when we learn better we do better. A team that doesn't just think outside the box, we crush the box! Tons of on the job and additional training so you can level up your skills now and into the future! Growth opportunities to grow your career with a fast growing company now and into the future! Most importantly, we want you to work for us and feel like you just hit the jackpot! That this is THE place you belong, can feel authentically yourself, and see all the opportunities for incredible growth.

How To Apply

We'd love to get to know you! To apply please submit the following to our email

info@shopmogano.com:

A resume and cover letter that outlines your background and experience. A two to three minute video answering a few questions as outlined below!
Video Questions:

Tell us about a time you turned a hesitant customer into a happy buyer. What did you do? What's your approach to building genuine connections with customers? Why do you love working in retail/sales? Describe your perfect weekend.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Only successful applicants will be contacted directly. We thank you all for your interest in the role and wish you the best!

Job Type: Full-time

Pay: $19.00-$21.00 per hour

Expected hours: 40 per week

Benefits:

On-site parking Store discount
Ability to commute/relocate:

Kelowna, BC V1Y 9P4: reliably commute or plan to relocate before starting work (required)
Education:

Secondary School (required)
Experience:

Retail sales: 2 years (required) Fashion retail: 2 years (required)
Language:

English (required)
Location:

Kelowna, BC V1Y 9P4 (required)
Work Location: In person